Customer Service Resolution Specialist
1 month ago
We are seeking a Customer Service Resolution Specialist to join our team at China Mobile Hong Kong Co. Ltd.
Key Responsibilities:- Resolve customer complaints via phone or in writing with courtesy and efficiency, ensuring timely and effective resolution of issues.
- Carry out investigations and collaborate closely with relevant parties to resolve disputes and draft replies to customers, regulatory bodies, and external parties.
- Highlight important issues for management review and service improvement, driving business growth through proactive problem-solving.
- Assist supervisors on customer feedback reports and other ad-hoc projects, providing valuable insights to inform business decisions.
- HKCEE/DSE/Diploma holder or above, demonstrating strong academic credentials.
- 2-3 years' working experience in customer service fields, preferably with experience in complaint handling, showcasing expertise in conflict resolution.
- Well-organized with an analytical mind, good communication skills, and strong objection handling abilities, ensuring effective issue resolution.
- Proficiency in written and oral English, Chinese, and Putonghua is essential, facilitating seamless communication with diverse stakeholders.
- 5-day workweek, Monday to Friday (9:00am - 6:00pm/10:30am - 7:30pm), offering a healthy work-life balance.
- Discretionary bonus, recognizing exceptional performance and contributions.
- Monthly incentive, rewarding consistent achievement and dedication.
- Life insurance and medical insurance, ensuring comprehensive protection and peace of mind.
- Birthday gift, marriage leave, birthday leave, compassionate leave, and staff discount, fostering a positive and supportive work environment.
HK$35,000 - HK$50,000 per month, depending on qualifications and experience, reflecting the company's commitment to fair compensation and professional development opportunities.
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