Financial Services Specialist

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time
Company Overview: Citi, a leading global financial services company, has been connecting millions of people across hundreds of cities and countries for over 200 years. Our unparalleled global network enables us to provide a broad range of financial services and products to clients worldwide.

About the Role: As a Financial Services Specialist - Complaint Resolution, you will play a crucial role in supporting the conduct of investigations and handling complaints from beginning to end. Your responsibilities will include assessing complaint allegations competently, diligently, impartially, fairly, consistently, and promptly, obtaining relevant additional information where necessary. You will also prepare draft communications for leadership to inform on complaints outcomes.

Key Responsibilities:
  • Support the investigation process, which may require reviewing customer account activity and listening to recorded calls and interviews.
  • Assess complaint allegations and obtain relevant additional information where necessary.
  • Prepare draft communications for leadership to inform on complaints outcomes.


Requirements: To be successful in this role, you will need at least 2-5 years of experience in an operations, customer service, or customer experience role, preferably gathering data and conducting investigations. A bachelor's degree or equivalent experience is also required.

What We Offer: At Citi, we offer a competitive salary package, including a base salary of approximately $$80,000 per year, as well as opportunities for professional growth and development. Our comprehensive benefits program includes access to telehealth options, health advocates, confidential counseling, and more. Coverage varies by country. We also empower our employees to manage their financial well-being and help them plan for the future through various programs and resources.

Becoming Part of Our Team: Working at Citi means joining a family of over 230,000 dedicated professionals from around the globe. We value diversity and inclusion, and we are committed to creating an environment that is welcoming and inclusive for all employees. If you are passionate about delivering exceptional customer experiences and have a strong desire to grow your career, we encourage you to apply for this exciting opportunity.

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