Digital Operations Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time
About Classy Wheeler Limited

We are a renowned retail corporation in Hong Kong and regional markets, seeking a skilled Digital Operations Specialist to maintain daily eCommerce operations IT systems running smoothly.

Job Description:
  • Maintain daily eCommerce operations IT systems to drive profits and partner with regional operations teams for timely and high-quality executions.
  • Analyze complex business problems from different angles, perform gap analysis, and collaborate with various IT teams to identify technical solutions and automate cross-platform operations reconciliation.
  • Manage eCommerce systems with solutions regarding operations/campaigns needs.
  • Suggest changes to refine and streamline eCommerce operations workflows for optimal efficiency and productivity without sacrificing quality.
  • Prepare training documentation and coach local markets teams to use group technical solutions for online business success.
  • Work closely with in-house stakeholders to achieve key sales, margin, member acquisition, conversion, and online traffic targets, ensuring local markets adopt Group eCommerce guidelines.
  • Review systems logs to speed up the troubleshooting process.
Required Skills and Qualifications:
  • Strong logical mind with data manipulation skills using Excel/SQL tools.
  • Sound knowledge of retail systems and eCommerce digital application systems.
  • Possession of e-Commerce, Information System, Computer Science, Operations Research, Industrial Engineering, or related disciplines.
  • Excellent written and verbal communications skills.
  • Proactive team player with excellent interpersonal skills.
Benefits:

The estimated salary for this role is $120,000 per annum, reflecting the company's commitment to competitive compensation.



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