Digital Operations Specialist
1 month ago
We are a renowned retail corporation in Hong Kong and regional markets, seeking a skilled Digital Operations Specialist to maintain daily eCommerce operations IT systems running smoothly.
Job Description:- Maintain daily eCommerce operations IT systems to drive profits and partner with regional operations teams for timely and high-quality executions.
- Analyze complex business problems from different angles, perform gap analysis, and collaborate with various IT teams to identify technical solutions and automate cross-platform operations reconciliation.
- Manage eCommerce systems with solutions regarding operations/campaigns needs.
- Suggest changes to refine and streamline eCommerce operations workflows for optimal efficiency and productivity without sacrificing quality.
- Prepare training documentation and coach local markets teams to use group technical solutions for online business success.
- Work closely with in-house stakeholders to achieve key sales, margin, member acquisition, conversion, and online traffic targets, ensuring local markets adopt Group eCommerce guidelines.
- Review systems logs to speed up the troubleshooting process.
- Strong logical mind with data manipulation skills using Excel/SQL tools.
- Sound knowledge of retail systems and eCommerce digital application systems.
- Possession of e-Commerce, Information System, Computer Science, Operations Research, Industrial Engineering, or related disciplines.
- Excellent written and verbal communications skills.
- Proactive team player with excellent interpersonal skills.
The estimated salary for this role is $120,000 per annum, reflecting the company's commitment to competitive compensation.
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