Digital Network Operations Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time
Job Overview

We are seeking a highly motivated and skilled Digital Network Operations Specialist to join our team at HKT. This role will be responsible for the timely identification and resolution of system/network faults and outages, as well as supporting the overall mission of our Network Operations Center.

Key Responsibilities
  • Perform 24/7 front-line duties, attending customer service reports, and performing fault isolation and diagnostic functions
  • Investigate network bearers and customer circuit alarms generated
  • Support first-line maintenance and fault diagnostic on network equipment faults and coordinate with the engineering team to arrange faulty equipment replacement
  • Run Bit Error Rate and RFC2544 tests for network fault finding and verify connectivity performance
  • Service Assurance/Restoration for cable system networks
  • Identify and resolve customized network problems in coordination with internal and external parties for smooth job execution and uninterrupted service
  • Record all remedy actions taken during fault management, timelines of progress, and reasons for outage in the ticket system
  • Carry out Network Operation Center routine jobs according to predefined procedures and work instructions from the NOC Manager
  • Carry out circuit acceptance tests for network trunks and bearers and update associated inventory databases on installation, changes, and recovery
Requirements
  • High Diploma/Degree holder or above in Electronic/Information Technology Engineering with related experience OR
  • Higher Certificate in Electronic/Electrical Engineering or City & Guild Full Technological Certificate with relevant experience in datacom OR
  • 5 subjects pass in HKCEE including English or 5 subjects pass in HKDSE including English with relevant working experience
  • The level of seniority depends on years of experience
  • The function (IP, Transmission, Voice, Satellite, Data-center, Planned Events) assigned depends on relevant experience
  • Good knowledge of operations for various datacom equipment and telecom services
  • Customer-oriented, good initiative, self-motivated, and able to work under pressure
Benefits
  • Chance to ride the wave of an exponentially growing business
  • Working in international, cross-functional teams
  • Learning and development opportunities
  • A fun and open team culture
  • An agile working environment with the opportunity to test, try, and grow
  • A dynamic and fast-paced yet financially stable environment - the HKT group
Estimated Salary:

$60,000 - $100,000 per annum, depending on experience



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