Risk Management Event Resolution Professional

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.

WPB Chief of Staff

We are currently seeking a high-calibre professional to join our department as a senior role. Key responsibilities include managing and coordinating fraud incident events to minimize fraud losses and risk exposure of WPB.

Key Responsibilities

  • To manage and coordinate fraud incident events to minimize fraud losses and risk exposure of WPB.
  • To ensure root cause analysis, damage control, preventive/mitigation measure management, risk assessment, timely & proper escalation, and governance are conducted for fraud incident events.
  • Post-incident event management – reporting in governance forum, actions tracker, and monitoring.
  • To conduct regular complaint case review to keep track on NPS, customer pain points resolution, and to improve customer experience.

Requirements

  • University graduate or above, major in risk management will be an advantage.
  • At least 3-5 years working experience in risk-related field.
  • Experience in leadership and root cause analysis skills will be an advantage.
  • Experience in analysing and presenting management information in a precise and innovative way.
  • Proficiency in both English and Chinese.

Visit our website to receive the latest information about our career opportunities in Hang Seng Hong Kong.



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