Customer Experience and Service Design Manager

Job Title: Customer Experience ManagerAt Bank Of China (Hong Kong) Limited, we are seeking a highly skilled Customer Experience Manager to lead our customer-centric initiatives and drive business growth through exceptional customer experiences.Key Responsibilities:Develop and implement customer journey design strategies to enhance customer experience across...

Job Summary: We are seeking a highly skilled Customer Experience Manager to lead our customer journey and experience design efforts in Personal Banking Business. The ideal candidate will have a strong background in customer research, digital experience, and new initiative development. Key Responsibilities:Drive customer-centric model in Personal Banking...

The Hong Kong Palace Museum is seeking a seasoned professional to lead our visitor services team in providing exceptional experiences for our guests.This is a unique opportunity to join a world-class museum and contribute to the success of our visitor services operations.Key Responsibilities:Manage and coordinate all aspects of visitor services, including...

About AIA and the RoleAIA Blue Cross (Asia-Pacific) Company Limited is a leading insurance provider seeking a skilled Customer Experience Strategist to drive digital engagement, manage customer feedback, and optimize the customer journey.As a Manager, Customer Experience & Service Design, you will play a crucial role in crafting compelling visual designs...

About UsFWD Group is a leading pan-Asian life insurance business with over 13 million customers across 10 markets.Job SummaryWe are seeking an experienced Customer Experience Director to manage customer service and support across our Omne platform in 10 markets.ResponsibilitiesSet the strategy for customer service and support across all markets.Review,...

Employee Experience Design ManagerCathay Pacific Airways Limited is seeking a highly skilled Employee Experience Design Manager to join our team. As the key driver of our employee experience design roadmap, you will be responsible for developing and implementing strategies that enhance the overall employee experience.Key Responsibilities:Develop and maintain...

Key ResponsibilitiesDrive customer-centricity in our Personal Banking Business by leading customer journey and experience design across all customer segments, products and service channels.Advocate journey thinking and adopt a digital-first mindset to leverage data and technology to enhance customer interactions and touchpoints, ensuring a quality and...

About the RoleWe are seeking a seasoned Customer Experience Manager to join our team at Bank Of China (Hong Kong) Limited.Job DescriptionDrive customer-centric initiatives in Personal Banking Business by leading customer journey/experience design across all customer segments, products, and service channels.Advocate journey thinking and adopt a digital-first...

Role Overview:As a key member of our UX/UI design team, you will play a pivotal role in shaping the user experience of our digital products and services. You will work closely with our design research team to uncover insights and develop innovative solutions that meet the evolving needs of our customers.Key Responsibilities:Collaborate with the design...

Customer Experience Manager - Life InsuranceAt HSBC Life, we're committed to delivering exceptional customer experiences that meet the evolving needs of our clients. As a Customer Experience Manager, you'll play a key role in shaping our customer journey and ensuring that our products and services are tailored to meet the unique needs of our customers.Key...

Senior UI/UX Designer Role OverviewThe AnalogFolk Ltd. seeks an experienced Senior Digital Experience Designer to join its User Experience team, leading the development of user experiences across projects for designated accounts, ensuring quality experiences that are engaging and accessible.Key Responsibilities Include:- Building and fostering relationships...

Unlock Your Potential in Wealth and Personal BankingAt HSBC, we're committed to delivering exceptional customer experiences that drive business growth and customer advocacy. As a Customer Experience Manager, you'll play a critical role in shaping our customer journeys and ensuring that our customers receive the highest levels of service.Key...

Overview:The Zeal Group seeks an experienced Customer Experience Manager to provide premium services to VIP Customers and drive seamless experiences during site visits.Job SummaryWe are looking for a highly motivated individual with 3+ years of experience in Client Relations and Administrative roles in the Banking and Financial services industry. As a key...

Job OverviewWe are seeking a skilled Customer Experience Manager to join our team at Maersk. As a key member of our customer service operations, you will play a critical role in delivering exceptional experiences for our small and mid-sized customers.

We are seeking a highly skilled Customer Experience Trainer to join our Academy Team in Hong Kong. As a key member of our team, you will be responsible for delivering impactful training programs to our clients' teams, ensuring they have the skills and knowledge needed to excel in customer experience.Key Responsibilities:Understanding client learning needs to...

Job DescriptionPrudential is a leading life insurance and asset management group, committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture of diversity and inclusion that empowers our people, customers, and partners.About the RoleThis key position reports directly to the Senior...

We are seeking a highly skilled Customer Experience Trainer to join our Academy Team in Hong Kong. As a key member of our team, you will be responsible for delivering impactful training programs to our clients' teams, ensuring they meet their learning needs and objectives.Key Responsibilities:Understand our clients' learning needs to design and deliver...

About Dah Sing Financial GroupThe Dah Sing Financial Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its network of branches in Hong Kong, Macau and Mainland China. We value caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but...

About UsManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.We operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.We provide financial advice, insurance, and wealth and asset management solutions...

About the RoleWe are seeking a skilled User Experience (UX) Design Strategist to join our team at AXA Hong Kong and Macau. In this critical role, you will play a key part in shaping the overall UX/UI design vision and execution for our digital products and services.Key Responsibilities:Collaborate closely with our design research team to conduct in-depth...