Customer Service Manager, Visitor Experiences

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

The Hong Kong Palace Museum is seeking a seasoned professional to lead our visitor services team in providing exceptional experiences for our guests.

This is a unique opportunity to join a world-class museum and contribute to the success of our visitor services operations.

Key Responsibilities:

  • Manage and coordinate all aspects of visitor services, including ticketing, group tours, and reservations.
  • Work closely with the supervisor to develop and implement strategies to maximize group tour capacities and achieve financial targets.
  • Develop and maintain a database of regular and VIP guests, recording their preferences and improving their experience.
  • Collaborate with the supervisor to design and deliver tour packages and visitor services initiatives, ensuring seamless execution and high-quality delivery.
  • Assume duty manager responsibilities, overseeing museum operations, responding to emergencies, and maintaining a safe and enjoyable environment for guests.
  • Supervise a team of frontline staff, providing guidance, training, and motivation to ensure exceptional customer service.
  • Participate in program and event planning, working with internal and external stakeholders to deliver memorable experiences.
  • Monitor and control budget expenditure, ensuring alignment with business and corporate plans.
  • Develop and maintain operational procedures and guidelines, ensuring consistency and efficiency across the team.

Requirements:

  • Bachelor's degree in operations, business management, marketing, tourism, or hospitality management.
  • Minimum 8 years of relevant experience in hospitality, with a proven track record in front-of-house or customer-facing operations.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Flexibility, adaptability, and a positive attitude, with the ability to work under pressure and meet deadlines.
  • Proficient in MS Office, with strong written and spoken English and Chinese language skills.
  • Possession of Putonghua is an advantage.


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Visitor Services Officer at the M+ Museum in West Kowloon.This is an exciting opportunity to be part of a dynamic team that delivers exceptional visitor experiences. As a Visitor Services Officer, you will play a crucial role in ensuring that our visitors...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    The Hong Kong Palace Museum is a world-class cultural institution located in the vibrant West Kowloon district. We are seeking a highly skilled Customer Experience Manager to join our team.About the RoleThis is an exciting opportunity to lead our Visitor Services team and contribute to delivering exceptional customer experiences for our visitors. As a key...


  • Hong Kong, Central and Western District, Hong Kong SAR China the Hive Full time

    The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia.We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.Our mission is to inspire meaningful connections by building a second home where members become friends, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China JLL Full time

    About the RoleWe are seeking a skilled Customer Service Officer to join our team in Quarry Bay. As a key member of our front-line support team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients and visitors.Key ResponsibilitiesProvide professional and polite responses to telephone and front...


  • Hong Kong, Central and Western District, Hong Kong SAR China JLL Full time

    We are seeking a highly skilled Customer Service Representative to join our team at JLL.About the Role:This role is responsible for providing exceptional customer service and support to our clients and internal teams.Key Responsibilities:Answer and direct incoming calls in a polite and efficient mannerGreet and welcome visitors and clients in a warm and...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    At West Kowloon Cultural District Authority, we're seeking a talented individual to deliver exceptional member services and experiences at the Hong Kong Palace Museum (HKPM) membership counter.Main Responsibilities:Maintain a seamless member services experience through proactive problem-solving and communication.Respond to member inquiries, provide...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

    About UsHermès is a leading luxury brand dedicated to delivering exceptional customer experiences.Salary$80,000 - $120,000 per yearJob DescriptionAs a Customer Experience Manager at Hermès, you will be responsible for driving service excellence and enhancing the overall in-store experience for our discerning customers.ResponsibilitiesLead by example and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Ambassador to join our team at Bank of China (Hong Kong) Limited. As a key member of our customer-facing staff, you will be responsible for delivering exceptional customer service, promoting customer satisfaction, and enhancing overall business sales productivity.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Maersk Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Agent to join our team at Maersk. This role involves owning and managing the customer experience of small/mid-sized customers, ensuring seamless interactions across all channels.Key ResponsibilitiesManage customer service operations for our online shopping platform, delivering exceptional...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Financial GroupThe Dah Sing Financial Group is a leading financial services organization in Hong Kong, offering banking, insurance, and financial services through its extensive network of branches. Our values emphasize caring, teamwork, and progressiveness.We recognize individual uniqueness but share the capacity for growth. Our goal is to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zeal Group Full time

    Overview:The Zeal Group seeks an experienced Customer Experience Manager to provide premium services to VIP Customers and drive seamless experiences during site visits.Job SummaryWe are looking for a highly motivated individual with 3+ years of experience in Client Relations and Administrative roles in the Banking and Financial services industry. As a key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Maersk Full time

    Job OverviewWe are seeking a skilled Customer Experience Manager to join our team at Maersk. As a key member of our customer service operations, you will play a critical role in delivering exceptional experiences for our small and mid-sized customers.


  • Hong Kong, Central and Western District, Hong Kong SAR China PMQ元创方 Full time

    Job DescriptionWe are seeking a Part-time Customer Service Representative to join our team at PMQ元创方.The successful candidate will be responsible for conducting face-to-face interviews with visitors, handling data entry, and providing excellent customer service during weekday and/or weekend shifts. The role requires a minimum of 4 hours per day, with...


  • Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    As an Office Administrative Assistant with the Corporation Service Company, you will play a critical role in ensuring the smooth operation of our office.Key responsibilities include:Coordinating internal meetings and events, including the monthly Management Team meetings.Scheduling and preparing for quarterly town hall meetings.Providing general support to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Job DescriptionPrudential is a leading life insurance and asset management group, committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture of diversity and inclusion that empowers our people, customers, and partners.About the RoleThis key position reports directly to the Senior...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About UsManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.We operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.We provide financial advice, insurance, and wealth and asset management solutions...


  • Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    We are seeking an experienced Executive Office Coordinator to join our team at Corporation Service Company.Salary: $45,000 - $60,000 per annumJob Description:The successful candidate will be responsible for providing high-level administrative support to our management team.Key Responsibilities:Coordinate internal meetings, including scheduling, venue...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Prudential's purpose is to be a trusted partner for every individual and family, protecting their well-being and securing their future. Our collaborative culture fosters diversity, inclusion, and growth opportunities for our people, customers, and partners. We strive to create a workplace where everyone can thrive.We are seeking a service professional who...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About Classy Wheeler Limited">Classy Wheeler Limited is an online retail company specializing in electronic products.We are expanding our customer service team and seeking a Customer Service Officer to join our fast-growing team. The ideal candidate will be fluent in one of the following languages: French, Polish, German, Dutch, Italian or Spanish.Job...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    We are seeking a highly skilled and dedicated individual to join our support team as a Customer Service Officer.Job OverviewHKT is committed to delivering exceptional customer experiences, and we are looking for a talented professional to help us achieve this goal.Key ResponsibilitiesHandle inbound/outbound customer enquiries in a timely and professional...