Customer Experience Ambassador at West Kowloon

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Visitor Services Officer at the M+ Museum in West Kowloon.

This is an exciting opportunity to be part of a dynamic team that delivers exceptional visitor experiences. As a Visitor Services Officer, you will play a crucial role in ensuring that our visitors have a memorable and enjoyable experience at the museum.

Key Responsibilities
  • Daily Operations: Assist with daily operations, including managing service desks, ticketing admission checks, cloak room, galleries, and general membership facilities.
  • Team Management: Supervise a designated area allocated by the duty manager, oversee a team of casual staff, and ensure that they meet M+ services standards aligned with M+ KPIs.
  • Visitor Experience: Deliver an engaging visitor experience to all exhibition attendees, ensuring a warm welcome and providing assistance and information as needed.
  • Feedback and Communication: Follow up on visitor feedback promptly and serve as an agent for communication within the building for service enhancement.
Requirements
  • Education: Possess a recognized university degree in any discipline.
  • Experience: Preferably 4 years of relevant experience in customer-facing or event support in art and culture venues or tourism/hospitality industries.
  • Skills and Qualifications: Approachable personality, cheerful, proactive, customer-oriented, flexible, adaptive to change, and detail-minded mindset; good team player with the ability to multi-task in a fast-paced environment; excellent interpersonal skills; good organizational, planning, and administrative skills; proficient in MS Office (Word, Excel, PowerPoint); and excellent oral and written communication skills in English and Chinese.
  • Working Conditions: Require working on weekends, public holidays, and occasional evening shifts according to the duty roster assigned.
Salary

The estimated salary for this position is around HKD 42,000 - HKD 55,000 per month, depending on qualifications and experience.



  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    The Hong Kong Palace Museum is a world-class cultural institution located in the vibrant West Kowloon district. We are seeking a highly skilled Customer Experience Manager to join our team.About the RoleThis is an exciting opportunity to lead our Visitor Services team and contribute to delivering exceptional customer experiences for our visitors. As a key...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    The West Kowloon Cultural District is a prime local and international destination for arts, culture, and entertainment.With a passion to realise the vision and mission, we welcome exceptional talent to join our team.About This RoleWe are seeking a highly motivated and experienced Cultural Events Manager to oversee the planning and execution of Performing...

  • Membership Liaison

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Unlock Your Potential at West KowloonWe are seeking a highly motivated and customer-focused individual to join our team as a Membership Ambassador. As a key member of our team, you will be responsible for delivering exceptional member services and experiences at the Hong Kong Palace Museum (HKPM).Key Responsibilities:Provide outstanding member services and...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Company OverviewThe West Kowloon Cultural District is a vibrant and dynamic hub for art, culture, and innovation. As a leading cultural institution in Hong Kong, we are committed to creating a world-class museum that reflects the unique spirit of our city.Job DescriptionWe are seeking a highly skilled Business Operations Manager to join our team at the M+...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Job Description:The West Kowloon Cultural District Authority invites applications for a Membership Ambassador role, contributing to the vision of making the West Kowloon Cultural District a prime destination for arts, culture, and entertainment.Key Responsibilities:Maintain smooth operations of the Hong Kong Palace Museum membership counter by delivering...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    About UsM+ is a leading cultural institution in the West Kowloon Cultural District, dedicated to collecting, exhibiting, and interpreting visual art, design, architecture, moving image, and Hong Kong visual culture.


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    At West Kowloon Cultural District Authority, we're seeking a talented individual to deliver exceptional member services and experiences at the Hong Kong Palace Museum (HKPM) membership counter.Main Responsibilities:Maintain a seamless member services experience through proactive problem-solving and communication.Respond to member inquiries, provide...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Museum Experience Coordinator. In this role, you will play a key part in delivering exceptional visitor experiences at the M+ Museum, a world-class cultural institution located in the West Kowloon Cultural District.Key Responsibilities:Support daily operations,...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Job SummaryWe are seeking a highly skilled Editorial Assistant to join our team at the Hong Kong Palace Museum. The successful candidate will be responsible for assisting the supervisor in various writing, editing, and editorial tasks, including calendar planning, workflow coordination, fact-checking, and source verification.Key ResponsibilitiesAssist in...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    The West Kowloon Cultural District Authority seeks talented individuals to excel in the role of Customer Services Officer, Venue Operations.Key responsibilities include:Providing exceptional customer service at the information counter, managing the cloakroom, and handling sales transactions at the service bar.Ensuring smooth operations of performing arts...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    We are seeking a highly skilled Strategic Customer Service Manager to lead our public engagement team at the West Kowloon Cultural District Authority.Job OverviewThis is an exciting opportunity to join our team and contribute to the realization of our vision and mission. The successful candidate will be responsible for managing and supervising a customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    About West KowloonWest Kowloon Cultural District is a dynamic hub of arts and culture in Hong Kong, home to the M+ museum among other institutions. Our mission is to create a world-class cultural destination that reflects the unique spirit of Hong Kong.


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    The West Kowloon Cultural District Authority is seeking a highly skilled Customer Services Officer to join our team. As a key member of our Venue Operations team, you will be responsible for delivering exceptional customer service to our visitors and ensuring the smooth operation of our performing arts venues.Key responsibilities include:Providing...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    The West Kowloon Cultural District Authority is seeking a dedicated individual to join its team in Venue Operations. As a Senior Customer Services Officer, you will play a vital role in ensuring the smooth operation of performing arts venues and events, delivering exceptional customer service to our patrons.Key responsibilities include:Maintaining the...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    The West Kowloon Cultural District Authority is seeking a highly skilled and experienced professional to lead our customer service team. As a key member of our team, you will be responsible for managing and supervising a team of customer service representatives to deliver exceptional service to our customers.Key Responsibilities:Manage and supervise a team...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong's West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold ambition...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    The West Kowloon Cultural District Authority is seeking a talented individual to assist in the planning and organisation of performing arts programmes, events, and activities. The successful candidate will be responsible for monitoring local, regional, and international performing arts trends and analysing their implications for the West Kowloon Cultural...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    {"title": "Stakeholder Engagement Role at West Kowloon Cultural District", "subtitle": "Join Our Team", "content": "The West Kowloon Cultural District Authority is seeking a skilled professional to fill the role of Stakeholder Engagement Manager. This position will be responsible for implementing stakeholder engagement initiatives to build, enhance, and...

  • Project Coordinator

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Job Title: Special Projects OfficerWest Kowloon is seeking a highly skilled and experienced Special Projects Officer to join our team. As a key member of our team, you will be responsible for assisting in the planning, execution, and management of major events, as well as preparing procurement documents and creating PowerPoint slides for internal...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Job Opportunity at West Kowloon Cultural DistrictWe are seeking a highly skilled and organized individual to join our team as a Venue Operations Coordinator. This role will be responsible for ensuring the smooth execution of Performing Arts events at the West Kowloon Cultural District.Key Responsibilities:Plan and coordinate all aspects of Performing Arts...