Customer Experience Ambassador at West Kowloon

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Visitor Services Officer at the M+ Museum in West Kowloon.

This is an exciting opportunity to be part of a dynamic team that delivers exceptional visitor experiences. As a Visitor Services Officer, you will play a crucial role in ensuring that our visitors have a memorable and enjoyable experience at the museum.

Key Responsibilities
  • Daily Operations: Assist with daily operations, including managing service desks, ticketing admission checks, cloak room, galleries, and general membership facilities.
  • Team Management: Supervise a designated area allocated by the duty manager, oversee a team of casual staff, and ensure that they meet M+ services standards aligned with M+ KPIs.
  • Visitor Experience: Deliver an engaging visitor experience to all exhibition attendees, ensuring a warm welcome and providing assistance and information as needed.
  • Feedback and Communication: Follow up on visitor feedback promptly and serve as an agent for communication within the building for service enhancement.
Requirements
  • Education: Possess a recognized university degree in any discipline.
  • Experience: Preferably 4 years of relevant experience in customer-facing or event support in art and culture venues or tourism/hospitality industries.
  • Skills and Qualifications: Approachable personality, cheerful, proactive, customer-oriented, flexible, adaptive to change, and detail-minded mindset; good team player with the ability to multi-task in a fast-paced environment; excellent interpersonal skills; good organizational, planning, and administrative skills; proficient in MS Office (Word, Excel, PowerPoint); and excellent oral and written communication skills in English and Chinese.
  • Working Conditions: Require working on weekends, public holidays, and occasional evening shifts according to the duty roster assigned.
Salary

The estimated salary for this position is around HKD 42,000 - HKD 55,000 per month, depending on qualifications and experience.



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