Digital Solutions Architect at West Kowloon

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time
Job Description

We are seeking an experienced Digital Solutions Architect to join our team at the West Kowloon Cultural District Authority. This role will be responsible for leading the technical solution of CRM and digital marketing solutions, ensuring seamless integration with our existing systems.

About the Role
  • Develop and implement comprehensive CRM and digital marketing strategies, aligning with business objectives and customer needs;
  • Collaborate with stakeholders to design and deploy innovative digital solutions, enhancing user experience and driving business growth;
  • Manage and support the implementation of cloud-based CRM solutions, ensuring high-quality delivery and post-implementation support;
  • Analyse data and insights to inform strategic decisions, leveraging industry trends and best practices in CRM and digital marketing;
  • Budget custodianship on CRM and digital marketing solutions budget, ensuring effective resource allocation and ROI measurement;
Requirements
  • Possess a recognized university degree in Computer Science, Information Systems or equivalent;
  • Have minimum 8 years of working experience, with at least 4 years of hands-on experience in project management, implementation, deployment, and development in CRM solutions;
  • Experience in marketing automation solutions is a significant advantage;
  • Be a root-cause-oriented problem solver with strong analytical skills and ability to analyse data, identify insights, and make data-driven decisions;
  • Proven track record of managing and maintaining relationships with vendors and service providers;
  • Excellent communication and interpersonal skills, with experience in working with senior business stakeholders;
  • Strong project management skills, with certification in PMP/PSM preferred but not mandatory;
  • Proficient in written and spoken English, Chinese, and Mandarin;
Salary and Benefits

The estimated salary range for this position is HKD 600,000 - HKD 800,000 per annum, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plans, and professional development opportunities.



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