Ticketing System Manager

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

Job Title

Ticketing System Manager

About the Role

We are seeking a highly skilled Ticketing System Manager to join our team at the West Kowloon Cultural District Authority. As a Ticketing System Manager, you will be responsible for leading the day-to-day operations of our ticketing solution, ensuring that all services meet the Authority's standards for service level and operational requirements.

Key Responsibilities

  • Oversee the ticketing solution technical operations, monitor service levels, and identify areas for improvement.
  • Collaborate with the ticketing business owner and stakeholders to ensure the ticketing solution optimally supports daily ticketing operations.
  • Facilitate the planning of incoming events and ensure corresponding ticket settings are well-defined and configured at the backend of the ticketing solution.
  • Manage, support, and troubleshoot ticketing application operation issues, escalating issues to supporting parties and investigating root causes.
  • Ensure the application is well-tested according to the quality assurance plan and work with the quality assurance manager to design and set up regression tests.
  • Manage the SDLC and work with the Solution Architect to ensure the application design is aligned with architectural principles and approved by the Architecture Governance Board.

Requirements

  • Recognized university degree in Computer Science, Information Systems, or relevant disciplines.
  • At least 10 years of working experience with 6 years in project management, system implementation, and development in at least one of the following application domains: Ticketing system, Retail & POS, E-commerce, system integration platform.
  • Experience in ticketing solutions is an advantage.
  • Strong analytical skills, with the ability to analyze data, identify insights, and make data-driven decisions.
  • Excellent communication, collaboration, interpersonal, and project management skills.


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