Ticketing Services Coordinator

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

The West Kowloon Cultural District Authority invites skilled professionals to apply for a Ticketing Officer position, joining our team in providing exceptional ticketing services across the district. The ideal candidate will possess relevant experience in ticketing, customer service, or front-of-house operations.

Key responsibilities include:

  • Managing ticket sales and daily operations of ticketing hotlines
  • Handling customer inquiries, complaints, and difficult cases with professionalism
  • Providing training and support to junior staff on computerised ticketing systems
  • Collaborating with internal teams and external hirers on ticket sales-related matters
  • Setting up events and configuring ticketing systems according to operational procedures

Requirements:

  • A higher diploma or above in any discipline
  • 2-3 years of relevant experience in ticketing, customer service, or front-of-house operations
  • Patient, customer-focused, detail-oriented, and responsible individual
  • Ability to work varied shifts, including weekends and public holidays
  • Proficiency in English and Chinese; Putonghua is an asset

We offer a competitive salary range HKD 45,000 - HKD 60,000 per month, reflecting the unique requirements and demands of this role. This fixed-term contract position offers opportunities for professional growth and development in a dynamic cultural district environment.



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