Assistant Service Coordinator

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

Job Title: Assistant Service Coordinator

Job Summary: We are seeking a highly skilled and experienced Assistant Service Coordinator to join our team at Ocean Park. As an Assistant Service Coordinator, you will play a key role in the development and management of our education programs.

Key Responsibilities:

  • Supervise and manage the Reservation Team of the Discovery & Education Department.
  • Manage all education programs reservations, enquires, business application systems (TAS, CRM, Call Centre) usage and development in the department.
  • Maintain the program reservation system and database, and coordinate program booking logistics.
  • Prepare documents and handle special program requests with internal departments.
  • Ensure high standards of performance of service commitments by providing training and evaluation to subordinates.
  • Manage statistical records and reporting for education programs, guest reviews and/or special projects, together with measure project performance using assigned by the manager.

Requirements:

  • Degree in computer science, business administration, hospitality management or other related discipline.
  • At least 5 years' working experience in IT system development, reservation, ticketing or call centre in supervisory level.
  • Excellent computer skills with knowledge in CRM, ticketing & admission system, reservation system and database.
  • Customer-orientated, with good problem solving and communication skills.
  • Good team building and leadership skills.
  • Detail-minded, hardworking and able to work under pressure.
  • Excellent in both written and spoken English and Chinese.
  • Willing to work during weekends and public holidays.

Benefits:

  • New Joiner Bonus
  • Staff Referral Bonus
  • 13-month payment / Gratuity
  • Marriage/Examination/Conservation/CSR Leave
  • Ocean Park and Water World Complimentary Tickets
  • Staff In-Park Discounts
  • Staff Canteen
  • Staff Social Club
  • Medical Insurance (Hospitalization & Outpatient)
  • 14 days Paid Leave
  • 17 days Public Holiday

How to Apply: Interested candidates please apply through our career website or contact us via WhatsApp. Applicants not contacted within six weeks may consider their application unsuccessful. Personal data collected will be used for recruitment-related purpose only.



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