Senior Ticketing Operations Manager

5 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time
Job Description

The West Kowloon Cultural District Authority is seeking a highly skilled Senior Ticketing Operations Manager to lead the implementation of ticketing strategies, oversee daily operations, and manage relationships with third-party ticket distribution channels.

About the Role

You will be responsible for developing and executing comprehensive ticketing strategies to meet the evolving needs of the WKCDA. This includes operating the ticketing system, managing day-to-day ticket office operations, supervising staff, and collaborating with internal technical teams.

Key Responsibilities
  • Develop and implement effective ticketing strategies to drive sales and customer engagement.
  • Lead the management of the ticketing team, ensuring seamless operations, efficient processes, and excellent customer service.
  • Collaborate with internal stakeholders to resolve technical issues, enhance system functionality, and improve overall performance.
  • Maintain strong relationships with external partners, including online travel agents, schools, corporates, and NGOs.
  • Monitor industry trends, best practices, and emerging technologies to inform strategic decisions and drive innovation.
Requirements
  • University degree in Marketing, Event Management, E-Commerce, or related fields.
  • 6-8 years of experience in implementing and operating ticketing systems, admission control, CRM, digital marketing, and communication strategies.
  • Demonstrated expertise in managing ticketing operations, admission control, and staff supervision in a fast-paced environment.
  • Excellent leadership, communication, and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
  • Proficiency in English, Chinese, and Putonghua, with excellent written and spoken communication skills.
What We Offer

A competitive salary range of HKD $60,000 - $80,000 per month, depending on experience and qualifications.



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