Museum Operations Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time
Job Summary

The Hong Kong Palace Museum is seeking a highly skilled and experienced Museum Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of the museum, including managing ticket and group tour bookings, supervising a team of frontline staff, and working closely with museum professionals and external partners to deliver exceptional visitor services.

Key Responsibilities
  • Manage museum ticket and group tour bookings, ensuring a seamless experience for all visitors.
  • Supervise a team of frontline staff, providing guidance and support to ensure excellent customer service.
  • Collaborate with museum professionals and external partners to develop and implement tour packages and visitor services strategies.
  • Oversee the overall operations of the museum, resolving any emergency incidents or situations in a timely and professional manner.
  • Assist in monitoring budget spending and preparing operational procedures and guidelines.
  • Support the development and implementation of programs and events that align with the business plan and corporate plan.
Requirements
  • Recognized university degree in operations, business management, marketing, tourism, or hospitality management.
  • At least 8 years of relevant experience in hospitality or a related industry.
  • Proven front-of-house or customer-facing operations experience, preferably in a sizable venue.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work under pressure, think critically, and make sound decisions.
  • Proficient in MS Office and strong analytical skills.


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