Museum Visitor Experience Coordinator

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong's West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold ambition to establish ourselves as one of the world's leading cultural institutions.

Key Responsibilities:

  • Support daily operations, including managing service desks, ticketing admission checks, cloak rooms, galleries, and general membership facilities.
  • Manage a designated area allocated by duty manager to supervise a team of casual staff and volunteers, ensuring they meet M+ service standards and KPIs.
  • Deliver an engaging visitor experience, providing a warm welcome and assistance as needed.
  • Follow up on visitor feedback and communicate with relevant parties to enhance services.
  • Support artwork protection and ensure visitors adhere to house rules.
  • Work closely with relevant parties to ensure excellent visitor experience, including safety and cleanliness.
  • Support crowd management and control during large-scale events.
  • Assist visitor services operations managers in preparing emergency response protocols.
  • Ensure the team complies with institutional health and safety guidelines.

Requirements:

  • Recognized university degree in any discipline.
  • Preferably 4 years of relevant experience in customer-facing or event support in art and culture venues or tourism/hospitality industries.
  • Approachable personality, cheerful, proactive, customer-oriented, flexible, and detail-minded mindset.
  • Good team player with ability to multitask in a fast-paced environment.
  • Excellent interpersonal skills and ability to work independently and cooperatively.
  • Good organizational, planning, and administrative skills.
  • Proficient in MS Office, including Word, Excel, and PowerPoint.
  • Excellent oral and written communication skills in English and Chinese.
  • Ability to work weekends, public holidays, and occasional evenings according to duty roster.


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