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Ticket Production Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

Ticket Production Manager

Join Ocean Park as a Ticket Production Manager and take on the challenge of overseeing the entire ticketing production process from start to finish. As a key member of our team, you will be responsible for ensuring that all deadlines are met, and the process is efficient and of high quality.

Responsibilities

  • Develop and implement operation procedures for the ticketing process
  • Identify areas for improvement and provide solutions
  • Manage the team with guidance, coaching, and evaluations
  • Be the main point of contact with internal and external stakeholders on the overall ticket production flow
  • Enable tickets to be produced to meet the specific needs of various promotions and campaigns for Ocean Park and Water World

Requirements

  • Degree holder in any discipline
  • At least 8 years' operational experience, with 4 years at supervisory level
  • Solid knowledge of theme park operations, guest behavior, and ticketing procedures
  • Able to work independently and under pressure
  • Responsible, accountable, and customer-oriented with good communication skills
  • Excellent command of written and spoken English and Cantonese, and good command of Putonghua
  • Computer literacy in MS Office applications (Word, Excel, and PowerPoint)

Full-time Staff Benefits

  • New Joiner Bonus (up to HK$6,000)
  • Referral Bonus (up to HK$4,000)
  • 13-month payment/Gratuity
  • Birthday/Marriage/Examination/Work Anniversary Leave
  • Complimentary Tickets to Ocean Park and Water World
  • Staff In-Park Discounts
  • Staff Canteen
  • Medical Insurance (Hospitalization & Outpatient)
  • 12 days Annual Leave
  • 17 days Public Holiday

Incentives are governed by terms and conditions.