Senior IT Service Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Pathos Consultancy Limited Full time

Job Title: Senior IT Service Manager

Job Summary:

We are seeking an experienced Senior IT Service Manager to lead our IT service team. The ideal candidate will have a strong background in IT support and management, with a proven track record of delivering high-quality services.

Key Responsibilities:

  • Manage the internal IT service support team
  • Manage IT projects and provide troubleshooting and solutions for Windows-based infrastructure
  • Work closely with the GTS/Infrastructure team in Europe
  • Develop and maintain internal documentation
  • Monitor the ticket queue and ensure timely closure of tickets
  • Follow Existing Desktop/Laptop Standards and assist in creation of new standards
  • Process invoices in a timely manner
  • Complete ad hoc projects as needed

Qualifications:

  • At least 7 years of experience in IT support environment
  • Technical degree or comparable experience/certifications in an IT related field
  • Possessed with knowledge in Group Policy, DNS, DHCP, TCP/IP and other network protocols
  • Experience preferred with Active Directory, Intune, O365 Administration, Okta, Cato
  • Excellent written and verbal communications skills
  • Capable of providing a white glove user experience
  • Ability to excel in a fast-paced work environment
  • Ability to make sound decisions when faced with competing priorities


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