Senior Financial Services Manager
4 days ago
We are seeking a high-caliber individual to fill the position of Senior Financial Services Manager. As a key member of our team, you will be responsible for leading the transformation of our Direct Banking Center and Customer Service Center services.
Responsibilities- Lead the intelligent transformation of Direct Banking Center / Customer Service Center services, empowering business through financial technology.
- Manage the demand for the Direct Banking Center / Customer Service Center service system, identifying business pain points and converting them into business needs.
- Establish, promote, and implement the Direct Banking Center / Customer Service Center system.
- Provide training, management, and support related to Direct Banking Center / Customer Service Center system functions.
- Optimize the Direct Banking Center / Customer Service Center system through agile project management to improve customer experience and staff efficiency, reducing costs.
- Perform other tasks assigned by supervisors.
- Degree Holder or above, with experience in Direct Banking Center / Customer Service Center preferred.
- Sound knowledge of product management and ability to input demand prototypes and specifications.
- Strong project management skills, communication, and interpersonal skills with a sense of teamwork.
- Able to work under pressure and willing to learn.
The successful candidate will have the opportunity to work with a dynamic team and contribute to the growth and development of our organization. The working location may vary based on operational needs.
The estimated salary range for this position is $120,000 - $180,000 per annum, commensurate with experience and qualifications.
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