Senior Financial Services Manager

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time
Job Overview

We are seeking a high-caliber individual to fill the position of Senior Financial Services Manager. As a key member of our team, you will be responsible for leading the transformation of our Direct Banking Center and Customer Service Center services.

Responsibilities
  • Lead the intelligent transformation of Direct Banking Center / Customer Service Center services, empowering business through financial technology.
  • Manage the demand for the Direct Banking Center / Customer Service Center service system, identifying business pain points and converting them into business needs.
  • Establish, promote, and implement the Direct Banking Center / Customer Service Center system.
  • Provide training, management, and support related to Direct Banking Center / Customer Service Center system functions.
  • Optimize the Direct Banking Center / Customer Service Center system through agile project management to improve customer experience and staff efficiency, reducing costs.
  • Perform other tasks assigned by supervisors.
Requirements
  • Degree Holder or above, with experience in Direct Banking Center / Customer Service Center preferred.
  • Sound knowledge of product management and ability to input demand prototypes and specifications.
  • Strong project management skills, communication, and interpersonal skills with a sense of teamwork.
  • Able to work under pressure and willing to learn.
Benefits

The successful candidate will have the opportunity to work with a dynamic team and contribute to the growth and development of our organization. The working location may vary based on operational needs.

The estimated salary range for this position is $120,000 - $180,000 per annum, commensurate with experience and qualifications.



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