Senior Service Management Professional
4 days ago
At Classy Wheeler Limited, we are seeking a highly skilled and experienced Senior Service Management Professional to lead our customer service strategies and improve overall service qualities.
The ideal candidate will have a university degree or above with at least 3 years of relevant working experience in consulting firms or Telecom companies. Strong knowledge of customer service management frameworks and daily operational models is essential, as well as the ability to handle MNC customers effectively.
This role offers an excellent opportunity for individuals who possess strong analytical and communication skills, project management experience, and in-depth domain knowledge in Telco business. If you are a motivated professional looking to make a meaningful impact, we encourage you to apply.
We estimate the salary for this position to be around $80,000 - $120,000 per annum, depending on your experience and qualifications. In addition to a competitive salary, you can expect a range of benefits that support your career growth and work-life balance.
Key Responsibilities:
- Develop and implement customer service strategies to enhance overall service quality
- Conduct regular service quality analysis and identify areas for improvement
- Lead the organization of customer feedback surveys, analyze results, and provide recommendations for service enhancements
- Collaborate with cross-functional teams to develop and implement effective solutions
- Provide business consultancy, troubleshooting, and complaints handling services
Requirements:
- University degree or above in a relevant field
- Minimum 3 years of experience in customer service management or a related field
- Strong knowledge of customer service management frameworks and daily operational models
- Excellent analytical, oral, and written communication skills
- Project management experience and in-depth domain knowledge in Telco business
About Us:
Classy Wheeler Limited is a leading regional IT & Telecom solutions provider dedicated to delivering exceptional service quality to our clients. We are committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth.
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