Senior Client Services Professional

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China BNY Full time

BNY is a leading global financial services company, empowering employees to grow and succeed. Our culture fosters innovation and inclusivity, making us a top choice for innovators and a leader in the industry.

We're seeking an experienced Senior Client Services Professional to join our team in Hong Kong or Singapore. This role offers a unique opportunity to make a significant impact in client relationships and business development.

As a Senior Client Services Professional, you'll be responsible for:

  • Supporting multiple complex client accounts and serving as the primary point of contact on day-to-day CA, Income, Class Actions, and Proxy related issues with clients.
  • Applying advanced problem-solving skills, judgment, and experience to analyze information, understand client needs, and address complex operational and technical issues.
  • Utilizing developed communication skills to deliver high-quality service to a specialized client base.
  • Contributing to business development efforts by leveraging in-depth knowledge of client issues and needs.

To excel in this role, you'll need:

  • A Bachelor's degree or equivalent combination of education and experience.
  • 5-7 years of total work experience, preferably in Custody operations and/or client services.
  • Ability to converse in Mandarin to liaise with Mandarin-speaking clients in the greater China region, or experience in international markets.

We offer highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence. You'll have access to flexible global resources, tools for personal growth, and generous paid leaves, including paid volunteer time.

We strive to create a workplace where everyone can thrive. BNY has been recognized for its commitment to diversity, equity, and inclusion, earning awards such as Fortune's America's Most Innovative Companies and Human Rights Campaign Foundation's Corporate Equality Index.

The estimated salary for this role is between $120,000 to $180,000 per annum, depending on experience and qualifications. This figure is based on market rates for similar roles in the financial services industry in Hong Kong and Singapore.



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