Service Delivery Coordinator

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full time

Job Summary

This role requires a skilled professional to handle customer communications, address service-related requests, and support service escalations. The ideal candidate will have experience in service coordination, customer service, and project administration.

Key Responsibilities

  • Manage customer inquiries, orders, and complaints in a timely and satisfactory manner.
  • Coordinate order management, inventory management, and asset management.
  • Collaborate with the transition team to comprehend process mapping and onboard customers into SNOW.
  • Prepare monthly billing files for invoicing and work with the relevant team to ensure invoices are issued in a timely manner.
  • Maintain and provide data for internal and external reports.
  • Buildd solid working relationships with partners to ensure smooth deployments and excellent order management.

Requirements

  • Minimum 3 years' service coordination experience in an IT services environment.
  • Proven customer service experience and customer-oriented skills.
  • Ability to interact with clients and possess strong communication skills and active listening.
  • Organized and analytical with strong project administration skills.
  • Familiarity with CRM systems and practices, as well as ticketing tools.


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