IT Service Delivery Manager

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

Job Title: IT Service Delivery Manager

Hong Kong Air Cargo Terminals Limited (Hactl), a world leading air cargo terminal, is seeking an IT Service Delivery Manager to join our team.

Key Responsibilities:

  • Lead a team to maintain high-quality IT service through smart adoption and continuous refinement of ITIL framework and associated processes.
  • Manage production system privileged accounts and ensure timely password release for resolving incidents.
  • Provide technical guidance to subordinates in day-to-day operations and support activities.

Requirements:

  • Degree in Computer Science, Information Technology, or related disciplines.
  • 5-7 years of experience in implementing and enforcing ITIL processes in sizeable in-house environments.
  • ITIL v3 and v4 certification is highly preferred.
  • Good communication and presentation skills in English and Cantonese.

We offer a competitive remuneration package, including Chinese New Year bonus, discretionary bonus, transport subsidy, and more.



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