Service Delivery Expert
3 days ago
Job Summary
We are seeking a skilled Service Delivery Expert to join our team at China Mobile International Limited. In this role, you will be responsible for providing exceptional after-sales service to customers, handling fault incidents with internal parties, and making regular courtesy visits to arrange service reviews.
Key Responsibilities
- Provide timely and effective after-sales service to customers
- Collaborate with internal teams to resolve fault incidents
- Develop and maintain strong relationships with customers through regular courtesy visits
- Support event marketing operational activities
Requirements
- HKDSE/HKALE or above
- At least 1 year of relevant working experience in customer service or telecom industry
- Strong communication and problem-solving skills
- Ability to work under pressure and meet deadlines
- Proficiency in MS Excel and Chinese word processing
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