Service Delivery Expert

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

Job Summary

We are seeking a skilled Service Delivery Expert to join our team at China Mobile International Limited. In this role, you will be responsible for providing exceptional after-sales service to customers, handling fault incidents with internal parties, and making regular courtesy visits to arrange service reviews.

Key Responsibilities

  • Provide timely and effective after-sales service to customers
  • Collaborate with internal teams to resolve fault incidents
  • Develop and maintain strong relationships with customers through regular courtesy visits
  • Support event marketing operational activities

Requirements

  • HKDSE/HKALE or above
  • At least 1 year of relevant working experience in customer service or telecom industry
  • Strong communication and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Proficiency in MS Excel and Chinese word processing


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