Service Delivery Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

**Job Summary**

We are seeking a highly skilled Service Delivery Manager to join our team at China Mobile International Limited.

Key Responsibilities:

  • Manage daily operations and quality issues of clearing services to ensure exceptional user experience.
  • Facilitate service delivery for new accounts and product deployments.
  • Regularly review and improve clearing processes to ensure timely and accurate settlement.
  • Interface with customers to resolve operational issues.
  • Attend performance review calls and stewardship meetings.
  • Provide steady-state account management and maintain compliance with day-to-day change and problem processes.
  • Ensure SLAs are met for contractual commitments.
  • Collaborate with global teams and work flexible hours, including emergency call-outs.

Requirements:

  • Fluent English, Cantonese, and Mandarin language skills.
  • At least 5 years of experience in roaming or clearing operations.
  • Finance certification is a plus.
  • Bachelor's degree or above.


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