Service Delivery Manager
1 month ago
**Job Summary**
We are seeking a highly skilled Service Delivery Manager to join our team at China Mobile International Limited.
Key Responsibilities:
- Manage daily operations and quality issues of clearing services to ensure exceptional user experience.
- Facilitate service delivery for new accounts and product deployments.
- Regularly review and improve clearing processes to ensure timely and accurate settlement.
- Interface with customers to resolve operational issues.
- Attend performance review calls and stewardship meetings.
- Provide steady-state account management and maintain compliance with day-to-day change and problem processes.
- Ensure SLAs are met for contractual commitments.
- Collaborate with global teams and work flexible hours, including emergency call-outs.
Requirements:
- Fluent English, Cantonese, and Mandarin language skills.
- At least 5 years of experience in roaming or clearing operations.
- Finance certification is a plus.
- Bachelor's degree or above.
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