Service Delivery Coordinator
4 weeks ago
Main Responsibilities
- Manage customer relationships and ensure seamless delivery of services according to Airbus requirements.
- Handle customer inquiries and provide prompt, professional support via phone and email.
- Coordinate with internal and external stakeholders to resolve AOG/CRI orders and maintain accurate records.
- Prepare and maintain daily and weekly reports, memos, and other documents to ensure transparency and accountability.
- Develop and implement process improvements to enhance the working environment and drive business growth.
Requirements and Qualifications
- Higher Diploma or above in Purchasing Management, Business Administration, or Supply Chain Management.
- Lean Six Sigma exposure or Project Management experience.
- Proficiency in ERP systems, with SAP knowledge a plus.
- Excellent communication, analytical, and problem-solving skills.
- Proficiency in computer applications Sera, EnpowerMX, AMESIS, and partner portals.
- Fluency in English and Chinese (Cantonese and Mandarin a plus).
- Valid Hong Kong Driving License Classes 1 and 2.
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