IT Service Delivery Manager
3 days ago
About Classy Wheeler Limited
We are a leading provider of IT and telecom services in the region.
Job Title: Regional IT Solutions Leader
Salary: $120,000 - $180,000 per annum, depending on experience
Job Description
Company Overview
Classy Wheeler Limited is a reputable organization that provides exceptional IT and telecom services to its clients. We are committed to delivering high-quality solutions that meet our customers' needs and exceed their expectations.
Responsibilities
The successful candidate will be responsible for delivering quality service and improving the customer experience for VVIP customers. This includes building service relationships with VVIP customers, serving as a single point of contact for escalated operations matters, and overseeing day-to-day fault management for Critical or Escalated incidents.
The ideal candidate will also oversee the entire planned maintenance cycle for customer's critical services, manage the performance of services to customers as agreed in the contract, and ensure that the service levels are achieved.
In addition, the candidate will conduct monthly network performance reviews, covering previous meeting minutes, present monthly network availability reports, develop improvement plans for prolonged outages, repeated faults, and chronic problems, and update or review any improvement plans.
The role requires effective communication at all levels, task-oriented and self-initiated approach, and ability to work independently under minimum supervision. Strong verbal, written, and presentation communication skills in English and Chinese are essential.
The candidate will also have good customer management skills, be a good team player with experience in coordination with cross-functional teams, and have knowledge of problem-solving skills.
Requirements
- Degree in Computer Science, Information Technology, Information Systems, Info-communications, Engineering, Science or its equivalent
- Five (5) or more years of Service Management experience in an IT Service Management capacity
- ITIL Service Delivery Certification is essential
- Experience in creating or managing service processes and tools
- Knowledge of ITIL and/or ISO
- Lean Six Sigma (Yellow Belt)
- CCNA certification
- Strong verbal, written, and presentation communication skills in English and Chinese
- Good customer management skills
- Good team player with experience in coordination with cross-functional teams
- Knowledge of problem-solving skills
-
Service Delivery Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Ensign InfoSecurity Full timeAt Ensign InfoSecurity, we are seeking a highly skilled and experienced Service Delivery Manager to join our team in Hong Kong. The ideal candidate will have a strong background in IT and cybersecurity, with a proven track record of delivering high-quality services to clients.About the RoleThe Service Delivery Manager will be responsible for leading our team...
-
Service Delivery Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeClassy Wheeler Limited is seeking a highly skilled Service Delivery Manager to lead our telecom operations and ensure exceptional customer experiences.Develop and maintain strong relationships with customers to drive satisfaction and loyalty.Oversee technical tasks, such as troubleshooting and project management, to ensure seamless service delivery.Lead the...
-
Service Delivery Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full timeService Delivery ManagerAs a Service Delivery Manager at China Mobile International Limited, you will be responsible for ensuring the smooth operation of clearing services and providing an exceptional user experience. Your key responsibilities will include:Managing daily operations and quality issues to ensure timely and accurate clearing and...
-
IT Service Delivery Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full timeJob Title: IT Service Delivery ManagerHong Kong Air Cargo Terminals Limited (Hactl), a world leading air cargo terminal, is seeking an IT Service Delivery Manager to join our team.Key Responsibilities:Lead a team to maintain high-quality IT service through smart adoption and continuous refinement of ITIL framework and associated processes.Manage production...
-
Service Delivery Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time**Job Summary**We are seeking a highly skilled Service Delivery Manager to join our team at China Mobile International Limited.Key Responsibilities:Manage daily operations and quality issues of clearing services to ensure exceptional user experience.Facilitate service delivery for new accounts and product deployments.Regularly review and improve clearing...
-
Director of Service Delivery
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China NTT Full timeAbout the RoleThe Director of Service Delivery will be responsible for ensuring the efficient operation, optimisation, and continuous improvement of Managed Services, Support Services and Technical Services. This role will manage and deploy targeted Services programmes to help accelerate sales, client engagement and service delivery.Key...
-
Telecommunications Service Delivery Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeJob SummaryWe are seeking an experienced Telecommunications Service Delivery Manager to join our team at Classy Wheeler Limited in Hong Kong.This is a challenging and rewarding role that will see you leading IT&T services for our key customers, ensuring their needs are met and exceeded through effective service delivery management.
-
Services Customer Delivery Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full timeLenovo Customer Delivery Manager Job DescriptionThe ideal candidate will be responsible for fostering a strong relationship between Lenovo and its customers. This involves identifying opportunities to upsell or cross-sell, resolving issues or complaints, and providing personalized attention and support.Key Responsibilities:Develop and execute strategic plans...
-
Service Delivery Director
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeJob Title: Service Delivery DirectorCompany Overview: Classy Wheeler Limited is a leading telecom carrier and IT solutions company, committed to delivering exceptional services to our customers.Salary: Estimated $90,000 - $120,000 per year, depending on experience and qualifications.Job Description: This role involves maintaining strong customer...
-
Data Center Service Delivery Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full timeAs a Data Center Service Delivery Manager, you will be responsible for ensuring the quality of service delivery and completion time for our global data center services. This includes managing multi-site and complex customer deployments, leading new and existing customer installations, and developing deployment schedules and plans.Key responsibilities...
-
**Service Delivery Expert**
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Peak Scientific Instruments Ltd Full timeService Delivery ExpertPeak Scientific is a fast-growing company specializing in the manufacture of laboratory gas generators for the life science and biomedical market.We're seeking a Service Delivery Expert to join our team in South East Asia, headquartered in Singapore. As a Service Delivery Expert, you will be the champion of service who keeps our...
-
Operational Service Delivery Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeClassy Wheeler Limited, a renowned telecommunications and digital services provider in Asia, is seeking an experienced Operational Service Delivery Specialist to lead its service delivery teams.Estimated Salary: HK$120,000 - HK$180,000 per annumJob Description: Coordinate service desk, helpdesk, infrastructure, vendors, and business user teams for seamless...
-
Cybersecurity Service Delivery Lead
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Ensign InfoSecurity Full timeAbout Ensign InfoSecurityAs a leading pure-play end-to-end cybersecurity service provider in Asia, Ensign InfoSecurity offers bespoke solutions and services to address clients' cybersecurity needs.Headquartered in Singapore, we provide cybersecurity advisory and assurance services, architecture design and systems integration services, and managed security...
-
IT Service Delivery Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA Full timeAbout the RoleAs an IT Service Delivery Specialist at AIA, you will provide support to technical leads and drive technology direction and solution delivery within a business domain.Key Responsibilities:Act as Tier 1 & 2 support and coordinate with vendors to resolve issues.Maintain and support all IT technical aspects at the site office.Support the IT...
-
Service Delivery Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China ExcelRedstone Full timeJob Title: Service Delivery Manager - Data Centre OperationsAbout the Role:We are seeking an experienced Service Delivery Manager to oversee our data centre operations team. As a key member of our team, you will be responsible for the delivery of all works by our operations team, ensuring that our client data centres operate at peak performance.Key...
-
Service Delivery Strategist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeAbout Classy Wheeler LimitedAs a leading provider of regional IT and telecom solutions, we're dedicated to delivering exceptional customer service. Our mission is to build strong relationships with our clients and provide them with tailored solutions that meet their unique needs.We're seeking an experienced Service Delivery Strategist to join our team. In...
-
Strategic Service Delivery Professional
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China hang lung properties Full timeSenior Officer - Service DeliveryAs a Senior Officer - Service Delivery at Hang Lung Properties, you will play a key role in ensuring the smooth operation of our properties. Your primary responsibilities will include monitoring and carrying out the security license application and renewal process in accordance with the Security and Guarding Services...
-
Service Delivery Coordinator
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full timeMain ResponsibilitiesManage customer relationships and ensure seamless delivery of services according to Airbus requirements.Handle customer inquiries and provide prompt, professional support via phone and email.Coordinate with internal and external stakeholders to resolve AOG/CRI orders and maintain accurate records.Prepare and maintain daily and weekly...
-
Infrastructure Service Delivery Engineer
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Broadridge Trading & Connectivity Solutions Full timeJob OverviewBroadridge Trading & Connectivity Solutions is seeking an Infrastructure Service Delivery Engineer to join our team. As an Infrastructure Service Delivery Engineer, you will play a critical role in planning, executing, and finalizing projects according to schedule and within budget. With a focus on service delivery, you will work closely with...
-
Service Delivery Expert
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full timeJob SummaryWe are seeking a skilled Service Delivery Expert to join our team at China Mobile International Limited. In this role, you will be responsible for providing exceptional after-sales service to customers, handling fault incidents with internal parties, and making regular courtesy visits to arrange service reviews.Key ResponsibilitiesProvide timely...