IT Service Delivery Specialist

5 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full time

Job Summary

We are seeking an experienced IT Service Delivery Specialist to join our team at Lenovo. As a key member of our service delivery team, you will play a critical role in ensuring timely and satisfactory resolution of customer inquiries/orders, complaints, and issues.

About the Role:

  • Serve as primary point of contact for customer inquiries/orders, complaint and ensure that all issues are resolved in timely and satisfactory manner.
  • Update the product catalogue, onboard customers into SNOW and collaborate closely with the transition team to comprehend the process mapping that has been established.
  • Execute and coordinate order management process right from forecasting until invoicing.
  • Manage deployment of Lenovo devices (Desktop, Laptop and Tablet etc..) and 3rd party product between partner and customer.
  • Coordinate collection of unused (due to attrition or end of contract) machines from customer premise back to storage location or funder.
  • Monitor and manage the inventory levels.
  • Perform device and accessory asset management.
  • Set up pertinent tracking for SLA monitoring or any other necessary metrics.
  • Prepare monthly billing file for invoicing and work with relevant team to ensure invoice is issued in timely manner as per contract.
  • Maintain and provide data for internal and external report (ie: MBR, QBR).
  • Build solid working relationships with the partners to ensure smooth deployments and excellent order management.
  • Actively participate in UAT enhancement testing and give recommendation to further improve overall service delivery.
  • Develop and maintain a thorough understanding of the organization's products and services, ensuring that accurate information is provided to customers.
  • Coordinate with vendors or other departments to resolve customer incidents, ensuring customer service is delivered to a high standard.

  • Operational Service Delivery Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited, a renowned telecommunications and digital services provider in Asia, is seeking an experienced Operational Service Delivery Specialist to lead its service delivery teams.Estimated Salary: HK$120,000 - HK$180,000 per annumJob Description: Coordinate service desk, helpdesk, infrastructure, vendors, and business user teams for seamless...

  • IT Service Delivery Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About the RoleAs an IT Service Delivery Specialist at AIA, you will provide support to technical leads and drive technology direction and solution delivery within a business domain.Key Responsibilities:Act as Tier 1 & 2 support and coordinate with vendors to resolve issues.Maintain and support all IT technical aspects at the site office.Support the IT...

  • Senior Officer

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China hang lung properties Full time

    Senior Officer - Service Delivery SpecialistAt Hang Lung Properties, we are seeking a highly skilled Senior Officer - Service Delivery Specialist to join our team. The successful candidate will be responsible for monitoring and carrying out Security License application and renewal processes, providing quality tenant services, and liaising with various teams...

  • Data Service Delivery Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China WomenTech Network Full time

    Company OverviewBloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for the information they need to make critical investment decisions.With over 5,000 employees, our Bloomberg Financial...

  • Enterprise Data Service Delivery Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China WomenTech Network Full time

    We are seeking a highly motivated and skilled Enterprise Data Service Delivery Specialist to join our team at Bloomberg in Hong Kong. This role offers an exciting opportunity to work with a global leader in business and financial information, news and insight.Job DescriptionAs an Enterprise Data Service Delivery Specialist, you will be responsible for...

  • Service Delivery Specialist for Building Management Systems

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Johnson Controls Full time

    As a Service Delivery Specialist for Building Management Systems at Johnson Controls, you will be part of a dynamic team delivering innovative solutions to a diverse customer base across various industry segments. Your key responsibility will be to provide exceptional service and support to customers in maintaining and optimizing their BMS systems, ensuring...

  • Clinical Trial Delivery Specialist

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China IQVIA Full time

    Clinical Trial Delivery SpecialistClinical trial delivery is a critical component of the life sciences industry, and our clients rely on us to bring new drugs to market efficiently. As a Clinical Trial Delivery Specialist, you will work closely with our clinical teams to ensure the successful execution of clinical studies. Your expertise will be instrumental...

  • Temperature-Controlled Delivery Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China PHOENIX Healthcare Distribution Limited Full time

    About the OpportunityWe are seeking a responsible and reliable Temperature-Controlled Delivery Specialist to join our team at our Wakefield Distribution Centre. As a Temperature-Controlled Delivery Specialist, you will be responsible for checking, loading and delivering orders to a range of customers on a predetermined route.Your key responsibilities will...

  • Corporate Delivery Operations Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China foodpanda Full time

    Job OverviewFulfill your potential as a key player in our Corporate Customer Service team at foodpanda, where you'll be instrumental in delivering an exceptional client experience. As a Corporate Delivery Operations Specialist, you will be responsible for handling corporate clients with professionalism and empathy.ResponsibilitiesCustomer Service: Provide...

  • Cloud Product Delivery Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

    Job Title: Cloud Product Delivery SpecialistJob Summary:We are seeking a skilled Cloud Product Delivery Specialist to join our team at China Mobile Hong Kong Co. Ltd. The ideal candidate will have experience in cloud migration projects and be able to deliver high-quality cloud-based solutions to our customers.Responsibilities:Project Delivery: Responsible...

  • Service Delivery Manager

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ensign InfoSecurity Full time

    At Ensign InfoSecurity, we are seeking a highly skilled and experienced Service Delivery Manager to join our team in Hong Kong. The ideal candidate will have a strong background in IT and cybersecurity, with a proven track record of delivering high-quality services to clients.About the RoleThe Service Delivery Manager will be responsible for leading our team...

  • Package Delivery Specialist

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China UPS Full time

    Job Overview:This role is a key part of UPS's mission to deliver packages efficiently and safely.About the Role:As a Package Delivery Specialist, you will be responsible for delivering and picking up packages at residential and commercial properties.Responsibilities:Learns and executes safe driving methods while transporting packages.Maintains excellent...

  • Enterprise Data Service Delivery Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China WomenTech Network Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as an Enterprise Data Service Delivery Specialist. In this role, you will be responsible for providing exceptional support to our Enterprise Data clients, ensuring their needs are met and their experience is seamless.Key ResponsibilitiesWork closely with technical and...

  • Service Delivery Manager

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited is seeking a highly skilled Service Delivery Manager to lead our telecom operations and ensure exceptional customer experiences.Develop and maintain strong relationships with customers to drive satisfaction and loyalty.Oversee technical tasks, such as troubleshooting and project management, to ensure seamless service delivery.Lead the...

  • Service Delivery Manager

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    Service Delivery ManagerAs a Service Delivery Manager at China Mobile International Limited, you will be responsible for ensuring the smooth operation of clearing services and providing an exceptional user experience. Your key responsibilities will include:Managing daily operations and quality issues to ensure timely and accurate clearing and...

  • Cloud Product Delivery Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

    Job SummaryWe are seeking a highly skilled Cloud Product Delivery Specialist to join our team at China Mobile Hong Kong Co. Ltd. The successful candidate will be responsible for the end-to-end delivery of cloud migration projects for government and enterprise customers, ensuring successful transitions to the cloud.Key ResponsibilitiesProject Delivery:...

  • Project Delivery Specialist

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Arcadis Full time

    Transforming the World with ArcadisWe are seeking a skilled Project Delivery Specialist to join our team at Arcadis. As a key member of our project delivery team, you will be responsible for ensuring that projects are delivered on time, within budget, and to the required quality standards.About the Role:You will work closely with cross-functional teams to...

  • Service Delivery Director

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Service Delivery DirectorCompany Overview: Classy Wheeler Limited is a leading telecom carrier and IT solutions company, committed to delivering exceptional services to our customers.Salary: Estimated $90,000 - $120,000 per year, depending on experience and qualifications.Job Description: This role involves maintaining strong customer...

  • **Service Delivery Expert**

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Peak Scientific Instruments Ltd Full time

    Service Delivery ExpertPeak Scientific is a fast-growing company specializing in the manufacture of laboratory gas generators for the life science and biomedical market.We're seeking a Service Delivery Expert to join our team in South East Asia, headquartered in Singapore. As a Service Delivery Expert, you will be the champion of service who keeps our...

  • IT Service Delivery Manager

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Job Title: IT Service Delivery ManagerHong Kong Air Cargo Terminals Limited (Hactl), a world leading air cargo terminal, is seeking an IT Service Delivery Manager to join our team.Key Responsibilities:Lead a team to maintain high-quality IT service through smart adoption and continuous refinement of ITIL framework and associated processes.Manage production...