Enterprise Data Service Delivery Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China WomenTech Network Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as an Enterprise Data Service Delivery Specialist. In this role, you will be responsible for providing exceptional support to our Enterprise Data clients, ensuring their needs are met and their experience is seamless.

Key Responsibilities
  • Work closely with technical and market data contacts at client firms to resolve and prevent issues that may impact their businesses
  • Handle escalations to internal Bloomberg groups, such as Network Operations, Global Data, Data Feed teams, Implementation and Engineering
  • Take ownership of questions and technical issues reported by clients, providing direct support via telephone, ticket systems, email, and in-person when feasible
  • Actively troubleshoot to recreate reported customer issues on internal, client-simulated, and test system environments, or by carrying out diagnostic work on clients' own test/UAT systems
  • Identify opportunities to implement and drive adoption of self-service solutions to meet client needs
  • Identify team and personal workflow efficiencies through tooling and process improvement
  • Maintain the health and availability of our systems through alerting, monitoring, capacity management, instrumenting, and reporting
  • Partner with sales and account management to build and strengthen client relationships
Requirements
  • 3+ years of experience in a client-facing position within a financial services or financial technology organization
  • Experience supporting financial markets technology products, such as market data feeds, reference data products, desktop, or trading solutions
  • Business-level proficiency in written and spoken Japanese
  • A curiosity and interest in financial market data products (market data and/or reference data)
  • An analytical and problem-solving mindset
  • A passion and ability to provide best-in-class customer service
  • Strong multitasking skills and the ability to maintain a professional demeanor when handling complex and time-sensitive issues
  • Ability to derive requirements from stakeholders via email, meetings, and conference calls
  • Exemplary presentation and communication skills in English
  • Demonstrated continuous career growth within an organization
  • Bachelor's degree or degree-equivalent qualifications
Preferred Qualifications
  • Familiarity with cloud architecture (AWS, Azure, GCP)
  • UNIX skills with the ability to investigate technical issues or willingness to learn
  • Experience working with a scripting language or programming language (Shell, Perl, Python, .NET, Java, or C++)
  • A basic conceptual understanding of Web Services and REST APIs
  • Experience with database querying languages such as SQL, NoSQL, or similar
  • Exposure to architectural design to facilitate client adoption of Bloomberg's Enterprise Data products and services
  • CFA or related financial services certifications
About Bloomberg

We're a global leader in business and financial information, news, and insight, using innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community.

We're a diverse team of individuals with unique backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

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