Enterprise Data Service Delivery Leader
4 weeks ago
Bloomberg is a global leader in business and financial information, news, and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community.
Job Summary:We are seeking an experienced leader to join our Bloomberg Enterprise Services team as an Enterprise Data Service Delivery Leader. This role will be responsible for leading a dynamic team of Technical Support Specialists, providing escalated technical support, understanding client data use cases, managing outages, and working with internal and external stakeholders.
Key Responsibilities:- Develop a high-performing technical team focused on resolving complex client problems
- Work closely with the Product team on driving change, identifying client trends, and attending client meetings with a colleague from our Sales or Technical Account Management teams
- Assist in the development of a strategy in collaboration with global counterparts and Service Delivery Leadership focused on advancing the level of service provided to the Enterprise Data client base
- Provide effective and inspiring day-to-day leadership presence as you execute on that strategy
- Set clear objectives, evaluate progress, and develop a high-performance culture with a focus on collaboration, service excellence, and ownership for resolving customer issues
- Guide and coach your team in communication and troubleshooting best practices
- Be truly Global, collaborating with other regional Service Delivery teams to drive global projects to completion and ensure a cohesive global support model
- Manage high-impact incidents, working with internal teams to drive an incident resolution, while maintaining good client communications
- Focus time and energy to learn and adapt to the Bloomberg Technology suite of products you will be supporting
- Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate
- Collaborate with internal functions, including sales, product management, Engineering, and Network Operations to develop and implement appropriate technical solutions for our clients
- Develop and implement advanced training programs to drive individual performance, technical, and skills development
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