Data Centre Team Leader

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China ExcelRedstone Full time
Data Centre Team Leader

ExcelRedstone is seeking a highly skilled Data Centre Team Leader to join our team. As a Data Centre Team Leader, you will be responsible for managing and providing support for our Client's Data Centre cabling infrastructure, server and network hardware environment, and physical security controls. You will be site-based and report to the Local Data Centre Manager. Your key responsibilities will include the delivery of Moves, Adds and Changes (MAC) work and Business As Usual (BAU) works at a client Data Centre. You will also be responsible for the coordination and management of a team of local DC operations engineers working on rotated 24/7 shifts, as well as assisting in remote management for the wider DC Ops staff in conjunction with the peer team lead.

Key Responsibilities:
  • Manage a team of four DC Engineers
  • Building equipment racks, copper & fibre patching, SFP module installations and complete hardware installations for new server deployments, ensuring adherence to documented procedures.
  • Connectivity testing for all installations (end-device patching)
  • Change record ownership for new installs and server move activities.
  • Assist with all facets of build process including shipping and receiving, identification of incompatibility and work around solutions.
  • Assisting in routine changes using the IDRAC / MGMT port for some changes (IP's, gateway, ports, etc.) and server relocations within and across the data centres
  • Swap out small, racked network devices
  • Arrange and manage asset disposal process as documented in central system.
  • Responding to break/fix incidents
  • Assist in maintenance and monitoring of data centre systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of support.
  • Continual monitoring of data centre support queues and then troubleshooting and diagnosing hardware problems
  • Performing daily date centre health checks
  • Perform date centre walkthroughs verifying alerts for PDUs, HVACs and RPPs as well as for any server ambers lights and reporting any finds to technical support.
  • Raise incident tickets, where applicable
  • Records and reporting of Inventory of cabling materials for provision – reported to DC Manager.
  • Capacity reporting and available cab count.
  • Inventory of data centre spares (memory, SFP, network cards etc) for hardware support and change works updated on central repository.
  • IT asset management, to include database record entries and updates (ServiceNow)
  • Raising asset lifecycle tickets for BAU installations/decommissions

Requirements:
  • Experience working in banking IT environment.
  • Experience in a Data Centre Moves Adds and Changes environment (IT Hardware deployment).
  • Experience in structured cabling installation, fault finding and testing with fluke test equipment.
  • Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
  • Excellent MS Office Suite experience (Outlook, Excel, Word etc)
  • Self-starter, organized, detailed-oriented and ability to work independently as well as part of a team.
  • Prioritization skills and multitasking ability.
  • Ability to work under pressure.
  • Expert knowledge of Asset Management Systems
  • Expert knowledge of Ticketing Systems
  • Expert understanding of complex change management and service delivery processes.
  • Ability to mentor and train new starters on all systems, processes, and procedures.
  • Ability to approve / sign off training modules.
  • Ability to lead / supervise shift activities.
  • Ability to lead / supervise special projects from design through to handover. Experienced Service Delivery professional. Support in a large-scale and diverse environment of incident management, escalation procedures and project delivery disciplines. Supervisory of people and management skills. Experience of managing 3rd parties and 3rd party delivered services
  • Satisfactory Skills Matrix score Be an ambassador for Onnec Group Managed Services, working across the business to provide effective communication and build relationships with other teams to ensure effective dialogue and cooperation between departments. COMPTIA Server+ COMPTIA Network+

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