Enterprise Data Service Delivery Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China WomenTech Network Full time

About the Role:

We are seeking a highly motivated and skilled Data Support Professional to join our team at Bloomberg. As a Data Support Professional, you will play a critical role in ensuring the success of our Enterprise Data clients by providing exceptional support and troubleshooting services.

Responsibilities:

  1. Work closely with technical and market data contacts at client firms to resolve and prevent issues that may impact their businesses.
  2. Handle escalations to internal Bloomberg groups such as Network Operations, Global Data, Data Feed teams, Implementation and Engineering.
  3. Take ownership of questions and technical issues reported by clients and provide direct support using telephone, ticket systems, email, and in-person when feasible.
  4. Actively troubleshoot to recreate reported customer issues on internal, client simulated, and test system environments or by carrying out diagnostic work on the clients' own test/UAT systems.
  5. Identify opportunities to implement and drive adoption of self-service solutions to meet client needs.
  6. Identify team and personal workflow efficiencies through tooling and process improvement.
  7. Maintain the health and availability of our systems through alerting, monitoring, capacity management, instrumenting, and reporting.
  8. Partner with sales and account management to build and strengthen client relationships.

Requirements:

  • 3+ years of experience in a client-facing position within a financial services or financial technology organization.
  • Experience supporting financial markets technology products, such as market data feeds, reference data products, desktop, or trading solutions.
  • Business-level proficiency in written and spoken Japanese.
  • A curiosity and interest in financial market data products (market data and/or reference data).
  • An analytical and problem-solving mindset.
  • A passion and ability to provide best-in-class customer service.
  • Strong multitasking skills and the ability to maintain a professional demeanor when handling complex and time-sensitive issues.
  • Ability to derive requirements from stakeholders via email, meetings, and conference calls.
  • Exemplary presentation and communication skills in English.
  • Demonstrated continuous career growth within an organization.
  • Bachelor's degree or degree-equivalent qualifications.

Preferred Qualifications:

  • Familiarity with cloud architecture (AWS, Azure, GCP).
  • UNIX skills with the ability to investigate technical issues or willingness to learn.
  • Experience working with a scripting language or programming language (Shell, Perl, Python, .NET, Java, or C++).
  • A basic conceptual understanding of Web Services and REST APIs.
  • Experience with database querying languages such as SQL, NoSQL, or similar.
  • Exposure to architectural design in order to facilitate client adoption of Bloomberg's Enterprise Data products and services.
  • CFA or related financial services certifications.

About Bloomberg:

We are a global leader in business and financial information, news, and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity, and collaboration, no matter where they are.

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