Data Service Delivery Team Lead

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

Bloomberg is a global leader in business and financial information, news and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for the information and tools they need to make critical investment decisions.

Company Overview

We provide the spaces and systems that allow our teams to work together with agility, productivity, and collaboration, no matter where they are. Our team comprises several key pillars: sales, service, operations, culture, and brand. As a department, we are united by a common goal: creating meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support.

We partner closely with our clients, taking time to understand their unique businesses and individual data and technology needs. We provide a vast number of datasets that cover all asset classes, via multiple delivery technologies and flexible scheduling options.

Job Description

In this leadership role, you will lead from the front a dynamic team of Technical Support Specialists. This team is responsible for providing escalated technical support, understanding client's data use cases, managing outages, and working with internal and external stakeholders.

You will be responsible for developing a high-performing technical team focused on resolving complex client problems, working closely with our Product team on driving change, identifying client trends, and attending client meetings with a colleague from our Sales or Technical Account Management teams.

This role requires a strong background in leading technology or data SMEs within the financial services space. You should be skilled at maintaining composure under pressure, flexing your style to suit your audience, and excellent at troubleshooting enterprise infrastructure and data.

The ideal candidate takes pride in developing their team, managing them through the changing business environment associated with one of the fastest-growing businesses in Bloomberg.

Responsibilities
  • Assist in the development of a strategy in collaboration with global counterparts and Service Delivery Leadership focused on advancing the level of service provided to the Enterprise Data client base
  • Provide effective and inspiring day-to-day leadership presence as you execute on that strategy
  • Set clear objectives, evaluate progress, and develop a high-performance culture with focus on collaboration, service excellence, and ownership for resolving customer issues
  • Guide and coach your team in communication and troubleshooting best practices
  • Collaborate with other regional Service Delivery teams to drive global projects to completion and ensure a cohesive global support model
Requirements
  • Experience leading, coaching, or mentoring colleagues in an advanced technical support environment with an emphasis on data and supporting clients subscribed to a managed service
  • A minimum of 3-5 years relevant financial markets experience
  • An understanding of technical networking topologies, network distribution technologies & protocols
  • Tactical scripting in Python/Java or C++ for simple troubleshooting (large-scale programming not required)
Compensation Package

With a salary range of $150,000 to $200,000 per annum, depending on experience, plus benefits including health insurance, retirement plan matching, and generous paid time off.

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