Service Delivery Strategist
17 hours ago
As a leading provider of regional IT and telecom solutions, we're dedicated to delivering exceptional customer service. Our mission is to build strong relationships with our clients and provide them with tailored solutions that meet their unique needs.
We're seeking an experienced Service Delivery Strategist to join our team. In this role, you'll be responsible for developing and implementing strategies to improve our customer service quality, analyzing data to identify areas for improvement, and conducting surveys to gauge client satisfaction.
Job DescriptionKey Responsibilities:
- Develop and implement customer service strategies to enhance overall quality and efficiency
- Analyze service performance data to identify trends and areas for improvement
- Conduct regular client feedback surveys to measure satisfaction and gather insights for service enhancement
- Work closely with the management team to prioritize and execute service improvement initiatives
- Ensure seamless communication with clients through timely responses and resolution of complaints
Requirements:
- Bachelor's degree or higher in a relevant field (e.g., business, marketing, communications)
- A minimum of 3 years of experience in a similar role within the telecom industry
- Proven track record of improving customer service quality and increasing client satisfaction
- Excellent analytical, written, and verbal communication skills
- Able to work independently and collaboratively as part of a dynamic team
Salary: $60,000 - $80,000 per annum
BenefitsWe offer a comprehensive benefits package, including health insurance, retirement savings plan, and opportunities for professional growth and development.
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