IT Service Delivery Expert

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Unity Partners Full time
Job Description:

At Unity Partners, we're seeking an exceptional IT Service Delivery Expert to join our team. This pivotal role demands a multifaceted individual with outstanding customer service skills, critical thinking abilities, and a keen sense of time management in a dynamic environment.

Responsibilities:
  • Manage the lifecycle of incidents, changes, and service requests; escalate issues to relevant support groups when necessary.
  • Lead daily calls and project meetings with cross-functional teams across various regions and clients.
  • Conduct live system monitoring, logging, and intelligent alerting.
  • Take ownership of customer-reported issues, ensuring satisfactory resolutions.
  • Contribute to the continuous development of the team, including enhancements to technical documentation.
Requirements:
  • Able to thrive in a fast-paced environment while maintaining attention to detail.
  • Mandatory experience with ITSM tools like FreshService or ServiceNow.
  • Prior involvement in a service desk or data center operations is advantageous.
  • Familiarity with UNIX/Linux, scripting, and troubleshooting is a plus.
  • Minimum 5 years of professional experience in financial institutions or services.
What We Offer:

We provide a competitive salary range of $80,000 - $110,000 per annum, depending on experience, along with a comprehensive benefits package that includes health insurance, retirement planning, and opportunities for career growth.



  • Hong Kong, Central and Western District, Hong Kong SAR China Peak Scientific Instruments Ltd Full time

    Service Delivery ExpertPeak Scientific is a fast-growing company specializing in the manufacture of laboratory gas generators for the life science and biomedical market.We're seeking a Service Delivery Expert to join our team in South East Asia, headquartered in Singapore. As a Service Delivery Expert, you will be the champion of service who keeps our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    We are seeking a highly skilled IT Infrastructure Service Delivery Expert to join our team at Classy Wheeler Limited. This is a fantastic opportunity for an experienced professional to lead virtual teams and drive effective service delivery based on ITIL process framework.As an IT Infrastructure Service Delivery Expert, you will coordinate different teams...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    At Zurich Insurance Company, we are seeking a Customer Service Delivery Expert to join our team in Hong Kong. In this role, you will be responsible for providing professional customer service to enquiries on products/policies/claims of General Insurance by phone and/or email.About the JobThe successful candidate will maintain our high standards of customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About the Role">We are seeking an experienced Service Delivery Manager to lead our virtual teams in delivering high-quality services based on ITIL process framework. The successful candidate will coordinate different teams, including service desk, helpdesk, infrastructure, vendors, and business users, to ensure effective service delivery.">Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    **About DBS Bank**DBS Bank is a leading financial institution in the Asia-Pacific region, providing a comprehensive range of commercial banking services to corporate customers.We are seeking an experienced professional to join our team as an AVP - Business Operations and Service Delivery Expert. In this role, you will be responsible for ensuring smooth and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Asite Full time

    Job Overview:We are seeking a highly motivated Professional Services Delivery Expert to join our growing team in Hong Kong. As a key member of our front-office and back-office teams, you will be responsible for delivering exceptional customer experiences and driving business growth.About the Role:The successful candidate will have experience of Cloud-based...

  • Global Support Expert

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Unity Partners Full time

    About the Role:Unity Partners is seeking a highly skilled Global Support Expert to join our team. As a key member of our support organization, you will play a critical role in delivering exceptional customer service and ensuring seamless system monitoring.Key Responsibilities:Manage the incident, change, and service request lifecycle, escalating issues to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ensign InfoSecurity Full time

    At Ensign InfoSecurity, we are seeking a highly skilled and experienced Service Delivery Manager to join our team in Hong Kong. The ideal candidate will have a strong background in IT and cybersecurity, with a proven track record of delivering high-quality services to clients.About the RoleThe Service Delivery Manager will be responsible for leading our team...

  • Service Delivery Lead

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Service Delivery LeadWe are seeking a highly skilled and experienced Service Delivery Lead to join our team at Classy Wheeler Limited.


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    Service Delivery ManagerAs a Service Delivery Manager at China Mobile International Limited, you will be responsible for ensuring the smooth operation of clearing services and providing an exceptional user experience. Your key responsibilities will include:Managing daily operations and quality issues to ensure timely and accurate clearing and...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    AIA Seeks Experienced IT LeaderWe are seeking a highly skilled and experienced IT Service Delivery Director to join our team at AIA. This is an excellent opportunity for individuals who have expertise in delivering technology direction and solutions within a business domain.About the Role:The successful candidate will be responsible for designing and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Service Delivery DirectorCompany Overview: Classy Wheeler Limited is a leading telecom carrier and IT solutions company, committed to delivering exceptional services to our customers.Salary: Estimated $90,000 - $120,000 per year, depending on experience and qualifications.Job Description: This role involves maintaining strong customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full time

    Job Summary We are seeking an experienced IT Service Delivery Specialist to join our team at Lenovo. As a key member of our service delivery team, you will play a critical role in ensuring timely and satisfactory resolution of customer inquiries/orders, complaints, and issues. About the Role: Serve as primary point of contact for customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job DescriptionWe are seeking a highly skilled IT Service Delivery Manager to join our team at Classy Wheeler Limited.As an IT Service Delivery Manager, you will be responsible for delivering high-quality IT services to our VVIP customers.Your key responsibilities will include:Delivering quality IT services and improving the customer experience;Building...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    Company Overview">China Mobile International Limited is a leading global telecommunications service provider, serving millions of customers worldwide.">Salary">The estimated annual salary for this role is around $120,000-$180,000, depending on location and experience.">Job Description">We are seeking an experienced Service Delivery Manager to oversee the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Unity Partners Full time

    Job OverviewThe Support Specialist will play a pivotal role in ensuring seamless incident management and system monitoring, adhering to ITIL best practices tailored to Unity Partners' needs. With a strong focus on customer satisfaction, the ideal candidate will possess excellent communication skills, critical thinking, and the ability to handle...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job SummaryWe are seeking an experienced Telecommunications Service Delivery Manager to join our team at Classy Wheeler Limited in Hong Kong.This is a challenging and rewarding role that will see you leading IT&T services for our key customers, ensuring their needs are met and exceeded through effective service delivery management.

  • Operations Director

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Operations Director - IT Service Delivery At Classy Wheeler Limited, we are seeking an experienced Operations Director to lead our IT service delivery teams in adherence to ITIL process frameworks. As a key member of our organization, you will coordinate service desk, helpdesk, infrastructure, vendors, and business user teams for seamless service...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited, a renowned telecommunications and digital services provider in Asia, is seeking an experienced Operational Service Delivery Specialist to lead its service delivery teams.Estimated Salary: HK$120,000 - HK$180,000 per annumJob Description: Coordinate service desk, helpdesk, infrastructure, vendors, and business user teams for seamless...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full time

    Lenovo Customer Delivery Manager Job DescriptionThe ideal candidate will be responsible for fostering a strong relationship between Lenovo and its customers. This involves identifying opportunities to upsell or cross-sell, resolving issues or complaints, and providing personalized attention and support.Key Responsibilities:Develop and execute strategic plans...