IT Service Delivery Expert
1 month ago
At Unity Partners, we're seeking an exceptional IT Service Delivery Expert to join our team. This pivotal role demands a multifaceted individual with outstanding customer service skills, critical thinking abilities, and a keen sense of time management in a dynamic environment.
Responsibilities:- Manage the lifecycle of incidents, changes, and service requests; escalate issues to relevant support groups when necessary.
- Lead daily calls and project meetings with cross-functional teams across various regions and clients.
- Conduct live system monitoring, logging, and intelligent alerting.
- Take ownership of customer-reported issues, ensuring satisfactory resolutions.
- Contribute to the continuous development of the team, including enhancements to technical documentation.
- Able to thrive in a fast-paced environment while maintaining attention to detail.
- Mandatory experience with ITSM tools like FreshService or ServiceNow.
- Prior involvement in a service desk or data center operations is advantageous.
- Familiarity with UNIX/Linux, scripting, and troubleshooting is a plus.
- Minimum 5 years of professional experience in financial institutions or services.
We provide a competitive salary range of $80,000 - $110,000 per annum, depending on experience, along with a comprehensive benefits package that includes health insurance, retirement planning, and opportunities for career growth.
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**Service Delivery Expert**
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Hong Kong, Central and Western District, Hong Kong SAR China Peak Scientific Instruments Ltd Full timeService Delivery ExpertPeak Scientific is a fast-growing company specializing in the manufacture of laboratory gas generators for the life science and biomedical market.We're seeking a Service Delivery Expert to join our team in South East Asia, headquartered in Singapore. As a Service Delivery Expert, you will be the champion of service who keeps our...
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IT Infrastructure Service Delivery Expert
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Customer Service Delivery Expert
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Service Delivery and ITIL Expert
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Service Delivery Lead
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Service Delivery Manager
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IT Service Delivery Director
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Service Delivery Director
1 month ago
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IT Service Delivery Specialist
1 month ago
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IT Service Delivery Manager
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Service Delivery Manager
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Global IT Service Delivery Expert
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Hong Kong, Central and Western District, Hong Kong SAR China Unity Partners Full timeJob OverviewThe Support Specialist will play a pivotal role in ensuring seamless incident management and system monitoring, adhering to ITIL best practices tailored to Unity Partners' needs. With a strong focus on customer satisfaction, the ideal candidate will possess excellent communication skills, critical thinking, and the ability to handle...
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Telecommunications Service Delivery Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeJob SummaryWe are seeking an experienced Telecommunications Service Delivery Manager to join our team at Classy Wheeler Limited in Hong Kong.This is a challenging and rewarding role that will see you leading IT&T services for our key customers, ensuring their needs are met and exceeded through effective service delivery management.
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Operations Director
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeJob Title: Operations Director - IT Service Delivery At Classy Wheeler Limited, we are seeking an experienced Operations Director to lead our IT service delivery teams in adherence to ITIL process frameworks. As a key member of our organization, you will coordinate service desk, helpdesk, infrastructure, vendors, and business user teams for seamless service...
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Operational Service Delivery Specialist
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Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeClassy Wheeler Limited, a renowned telecommunications and digital services provider in Asia, is seeking an experienced Operational Service Delivery Specialist to lead its service delivery teams.Estimated Salary: HK$120,000 - HK$180,000 per annumJob Description: Coordinate service desk, helpdesk, infrastructure, vendors, and business user teams for seamless...
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Services Customer Delivery Manager
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