Global IT Service Delivery Expert
2 weeks ago
Job Overview
The Support Specialist will play a pivotal role in ensuring seamless incident management and system monitoring, adhering to ITIL best practices tailored to Unity Partners' needs. With a strong focus on customer satisfaction, the ideal candidate will possess excellent communication skills, critical thinking, and the ability to handle time-sensitive tasks in a dynamic environment.
Main Responsibilities:
- Manage the lifecycle of incidents, changes, and service requests, escalating issues when necessary.
- Conduct daily calls and project meetings with teams across various regions and clients.
- Engage in real-time system monitoring, logging, and intelligent alerting.
- Take ownership of customer-reported issues and ensure satisfactory resolutions.
- Contribute to the continuous development of the team, including technical documentation enhancement.
Required Skills and Qualifications:
- Able to thrive in a fast-paced environment while maintaining attention to detail.
- Mandatory experience with ITSM tools such as FreshService and ServiceNow.
- Previous involvement in service desks or data center operations is advantageous.
- Familiarity with UNIX/Linux, scripting, and troubleshooting is a plus.
- Minimum 5 years of professional experience in financial institutions or financial services.
Salary Information:
We offer a competitive salary range of $120,000 - $150,000 per annum, commensurate with experience.
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