Global IT Service Delivery Expert

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Unity Partners Full time

Job Overview

The Support Specialist will play a pivotal role in ensuring seamless incident management and system monitoring, adhering to ITIL best practices tailored to Unity Partners' needs. With a strong focus on customer satisfaction, the ideal candidate will possess excellent communication skills, critical thinking, and the ability to handle time-sensitive tasks in a dynamic environment.

Main Responsibilities:

  • Manage the lifecycle of incidents, changes, and service requests, escalating issues when necessary.
  • Conduct daily calls and project meetings with teams across various regions and clients.
  • Engage in real-time system monitoring, logging, and intelligent alerting.
  • Take ownership of customer-reported issues and ensure satisfactory resolutions.
  • Contribute to the continuous development of the team, including technical documentation enhancement.

Required Skills and Qualifications:

  • Able to thrive in a fast-paced environment while maintaining attention to detail.
  • Mandatory experience with ITSM tools such as FreshService and ServiceNow.
  • Previous involvement in service desks or data center operations is advantageous.
  • Familiarity with UNIX/Linux, scripting, and troubleshooting is a plus.
  • Minimum 5 years of professional experience in financial institutions or financial services.

Salary Information:

We offer a competitive salary range of $120,000 - $150,000 per annum, commensurate with experience.



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