IT Service Delivery Manager

3 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time
Job Description

We are seeking a highly skilled IT Service Delivery Manager to join our team at Classy Wheeler Limited.

As an IT Service Delivery Manager, you will be responsible for delivering high-quality IT services to our VVIP customers.

Your key responsibilities will include:

  • Delivering quality IT services and improving the customer experience;
  • Building strong service relationships with VVIP customers;
  • Serving as a single point of contact for escalated operations matters;
  • Overseeing day-to-day fault management for critical or escalated incidents;
  • Providing regular updates and ensuring timely fault resolution for critical or escalated incidents;
  • Overseeing the entire planned maintenance cycle for customers' critical services;
  • Managing the performance of services to customers as agreed in the contract and ensuring that service levels are achieved;
  • Conducting monthly network performance reviews covering previous meeting minutes, present monthly network availability reports, developing improvement plans on prolonged outages, repeated faults, chronic problems, etc., updating or reviewing any improvement plans, and achieving a high standard of customer service and retaining the customer base with a stabilized customer network.

You will also be responsible for achieving a 'Good and Excellent' survey score for the customer survey via CE customer survey and customer survey, conducting the network performance review with customers on a monthly basis to ensure that the performance of services to customers as agreed in the contract meets the service level agreement, overseeing improvements in service availability (%) and reduction in fault tickets through implementation of service improvement plans, and achieving improvements in subsequent survey scores.

Requirements

To be successful in this role, you will need to have:

  • A degree in Computer Science, Information Technology, Information Systems, Info-communications, Engineering, Science, or its equivalent;
  • Five (5) or more years of service management experience in an IT service management capacity;
  • ITIL service delivery certification is essential;
  • Experience in creating or managing service processes and tools;
  • Knowledge of ITIL and/or ISO;
  • Lean Six Sigma (Yellow Belt) certification;
  • CCNA certification;
  • Effective communication skills at all levels;
  • Task-oriented, self-initiated, and objective-driven individual;
  • Proactive and strategic thinker;
  • Ability to work independently under minimum supervision;
  • Ability to lead, assess, and make timely decisions;
  • Strong verbal, written, and presentation communication skills in English and Chinese;
  • Good customer management skills;
  • Good team player with experience in coordination with cross-functional teams;
  • Knowledge of problem-solving skills.

The estimated salary for this position is around $120,000 per annum, depending on your qualifications and experience.

  • Service Delivery Director

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Service Delivery DirectorCompany Overview: Classy Wheeler Limited is a leading telecom carrier and IT solutions company, committed to delivering exceptional services to our customers.Salary: Estimated $90,000 - $120,000 per year, depending on experience and qualifications.Job Description: This role involves maintaining strong customer...

  • Service Delivery Lead

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Service Delivery LeadWe are seeking a highly skilled and experienced Service Delivery Lead to join our team at Classy Wheeler Limited.

  • IT Service Delivery Manager

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    **Classy Wheeler Limited: An IT Services Company**The estimated annual salary for this position is between $65,000 to $85,000.About the Job:We are seeking a highly skilled and experienced Regional Helpdesk Supervisor to join our team at Classy Wheeler Limited. As a key member of our IT services department, you will be responsible for providing first-line...

  • IT Service Delivery Manager

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About Classy Wheeler LimitedClassy Wheeler Limited is a leading global luxury retail corporation.Job Title: IT Service Delivery Manager - Luxury RetailJob Summary:We are seeking an experienced IT Service Delivery Manager to join our regional infrastructure & operations team in Paris. The successful candidate will be responsible for developing and executing a...

  • IT Infrastructure Service Delivery Expert

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    We are seeking a highly skilled IT Infrastructure Service Delivery Expert to join our team at Classy Wheeler Limited. This is a fantastic opportunity for an experienced professional to lead virtual teams and drive effective service delivery based on ITIL process framework.As an IT Infrastructure Service Delivery Expert, you will coordinate different teams...

  • Operations Director

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Operations Director - IT Service Delivery At Classy Wheeler Limited, we are seeking an experienced Operations Director to lead our IT service delivery teams in adherence to ITIL process frameworks. As a key member of our organization, you will coordinate service desk, helpdesk, infrastructure, vendors, and business user teams for seamless service...

  • Service Delivery and ITIL Expert

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About the Role">We are seeking an experienced Service Delivery Manager to lead our virtual teams in delivering high-quality services based on ITIL process framework. The successful candidate will coordinate different teams, including service desk, helpdesk, infrastructure, vendors, and business users, to ensure effective service delivery.">Key...

  • Service Delivery Strategist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About Classy Wheeler LimitedAs a leading provider of regional IT and telecom solutions, we're dedicated to delivering exceptional customer service. Our mission is to build strong relationships with our clients and provide them with tailored solutions that meet their unique needs.We're seeking an experienced Service Delivery Strategist to join our team. In...

  • Senior IT Service Delivery Director

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About Classy Wheeler LimitedWe are a leading provider of regional IT services and solutions.Job Description:Key Responsibilities: Achieve revenue, profitability, quality, and customer satisfaction targets for the delivery across the Line-Of-Business (LOBs). Oversee customer solutions aspects for technical proposals to meet clients' requirements and win...

  • Enterprise Data Service Delivery Lead

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    Job DescriptionBloomberg is a global leader in business and financial information, news, and insight. We utilize innovative technology to deliver trusted data and bring transparency to the financial markets.Our customers worldwide rely on us for the information and tools they need to make critical investment decisions and stay connected across all sides of...

  • IT Project Delivery Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About the Role\We are seeking an experienced IT Project Delivery Manager to lead our project delivery teams and drive business growth.\Job Description:\\Lead and manage cross-functional teams to deliver robust IT services, achieving revenue and profit targets for key client accounts.\Develop innovative solutions to support business growth, working closely...

  • Service Delivery Specialist, Fund Administration

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a highly skilled Service Delivery Specialist to join our team at DBS Bank (Hong Kong) Limited. In this role, you will be responsible for delivering exceptional client service and support in fund administration.

  • Enterprise Data Service Delivery Lead

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    Unlock Leadership Opportunities at BloombergWe are seeking an exceptional leader to join our dynamic team as an Enterprise Data Service Delivery Lead. This is a fantastic opportunity for someone with a passion for driving business growth and delivering exceptional customer experiences.

  • IT Project Delivery Manager

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Company OverviewGlobal Executive Consultants Ltd. is a reputable professional services firm that specializes in delivering high-quality solutions to clients across various industries.SalaryThe estimated annual salary for this position is $120,000-$180,000, depending on experience and qualifications.Job DescriptionWe are seeking an experienced IT Project...

  • Delivery Excellence Leader

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About Us: Classy Wheeler Limited is a forward-thinking organization that prides itself on delivering exceptional service to our clients. We are seeking an experienced professional to lead our Service Delivery team and drive operational excellence in a dynamic environment.About the Role:We are offering a competitive salary of $120,000 - $180,000 per annum,...

  • IT Infrastructure Delivery Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About Classy Wheeler LimitedWe are a dynamic company seeking an experienced IT Infrastructure Delivery Manager to join our team. As a key member of our infrastructure department, you will be responsible for designing, developing, and managing our IT infrastructure to meet business requirements.Estimated Salary: HKD 90,000 - 120,000 per monthJob...

  • IT Solutions Team Leader

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: IT Solutions Team Leader - Service DeliveryAn exciting opportunity has arisen for a highly skilled and experienced IT Solutions Team Leader to join our team at Classy Wheeler Limited. As an IT Solutions Team Leader, you will be responsible for overseeing all activities in the Service Management Centre (SMC), ensuring that SMC staff operate in an...

  • Digital Transformation Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    AIA International Limited is at the forefront of creating a healthier, more sustainable future for everyone. Our pioneering spirit has been driving us for over 100 years, and we're now transforming our organization to be faster, simpler, and more connected.To achieve this vision, we need talented individuals with tech/digital/analytics expertise and passion...

  • Service Delivery Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA Hong Kong and Macau Full time

    Job SummaryAIA Hong Kong and Macau is seeking a Service Delivery Specialist to provide after-sales support to policy-related administrative processes for the Hong Kong market. The successful candidate will be responsible for ensuring compliance with guidelines for AIA insurance policies.About UsAIA Hong Kong and Macau is committed to creating a healthier,...

  • Data Service Delivery Team Lead

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    Bloomberg is a global leader in business and financial information, news and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for the information and tools they need to make critical investment decisions.Company OverviewWe provide the spaces and systems that allow our...