Digital Transformation Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

AIA International Limited is at the forefront of creating a healthier, more sustainable future for everyone. Our pioneering spirit has been driving us for over 100 years, and we're now transforming our organization to be faster, simpler, and more connected.

To achieve this vision, we need talented individuals with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that impact the lives of millions of people and create a healthier future for everyone.

About the Role

We are seeking a highly skilled Digital Transformation Specialist - Service Delivery to join our team. As a key member of our team, you will play a critical role in delivering high-quality service & operations platform in the sales operations & project management functions to business partners.

Key Responsibilities:
  • Participate in and support all life cycles of department projects, including idea collection/sharing, test plan design, launch plan, post-implementation monitoring, and ongoing enhancements.
  • Manage daily operation support of digital platforms for business partners, including communication and trouble-shooting fixes with relevant stakeholders.
  • Act as a Business Analyst to review and streamline business processes through digital means or system automation.
  • Assist Team Head in driving adoption of digital tools by business partners.
  • Conduct regular reviews on system/e-tools usage and provide suggestions and implementation plans for improvement.
  • Manage the maintenance of digital platforms and conduct regular updates to external and internal users.
  • Coordinate projects with internal and external stakeholders and ensure project deliverables are completed in good quality and within timeline.
  • Share advice and experiences with teammates.
  • Analyze data to evaluate performance of initiatives.
  • Assist Department Head and Team Head on ad hoc assignments.

Estimated Salary Range: HKD 60,000 - HKD 100,000 per month

Requirements:
  • University/College graduate with 5-8 years' relevant working experience.
  • Solid project management and process improvement experience.
  • Experience in digital platform/e-commerce/InsurTech is a plus.
  • Hands-on experience in sales operations/sales support.
  • Strong sense of ownership.
  • Proactive and independent.
  • Responsible, detailed-minded, and team-oriented.
  • Analytical skills with good MS knowledge, including but not limited to Excel.
  • Good written and spoken English, Cantonese, and Mandarin.
What We Offer:
  • Built a career with a leading insurance company.
  • Opportunity to work on exciting projects that impact the lives of millions of people.
  • Collaborative and dynamic work environment.
  • Professional development opportunities.


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