IT Solutions Team Leader

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time
Job Title: IT Solutions Team Leader - Service Delivery

An exciting opportunity has arisen for a highly skilled and experienced IT Solutions Team Leader to join our team at Classy Wheeler Limited. As an IT Solutions Team Leader, you will be responsible for overseeing all activities in the Service Management Centre (SMC), ensuring that SMC staff operate in an orderly manner, and adhering to the SMC Security Policy.

About Us:

Classy Wheeler Limited is a leading IT solutions company that provides cutting-edge technology services to clients across various industries. We are committed to delivering exceptional service quality and exceeding customer expectations.

Key Responsibilities:

  • Oversight of SMC operations, including incident management, problem resolution, and change management
  • Guidance and support to SMC staff in handling incidents and resolving problems
  • Maintenance of accurate records and documentation of SMC activities
  • Ensuring compliance with SMC Security Policy and IT Service Management standards
  • Design and implementation of batch job flows to meet user requirements
  • Monitoring of job performance and system messages
  • Collaboration with relevant teams to resolve complex issues

Requirements:

  • Degree in Computer Science, Information Technology, or related fields
  • Minimum 4 years' experience in IT Service Management Center
  • Minimum 2 years' experience in Windows 2003 and 2012 server administration
  • Leadership experience with shift duties
  • Solid working experience in Windows AD and cluster administration
  • Knowledge of AIX, Linux, IBM Tivoli, IBM MQ, IBM TSM, Symantec NetBackup/Backup Exec
  • Knowledge of Networking and Firewall, Storage, SAN Switch, Load balance, ISO, ITIL
  • A good team player with analytical and problem-solving skills, self-motivation, and excellent interpersonal skills
  • Good command of spoken and written English and Chinese

Additional Requirements:

  • Holder of Higher Diploma or above, preferably in IT-related subjects
  • Possess basic operation knowledge in Windows and basic PC Skills
  • Knowledge of Unix/Network
  • Shift duty required

Estimated Salary:$80,000 - $110,000 per annum

We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development. If you are a motivated and experienced IT professional looking for a challenging role, please submit your application.



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