Ticketing Solutions Technical Lead

14 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time
Job Description

We are seeking a highly skilled and experienced Ticketing Solutions Technical Lead to join our team at the West Kowloon Cultural District Authority. As a key member of our IT department, you will be responsible for overseeing the day-to-day operations of our ticketing solutions, ensuring they meet our high standards for service level and operational requirements.

Your primary goal will be to collaborate with stakeholders to design and implement next-generation ticketing solutions that support both B2C and B2B business needs. This includes managing the application development cycle, ensuring new features and bug fixes are delivered on time and to quality standards, and reviewing existing solution designs for improvement opportunities.

Responsibilities:
  • Lead the technical aspects of our ticketing solutions, including system implementation, maintenance, and troubleshooting.
  • Collaborate with business owners and stakeholders to ensure ticketing solutions align with business needs and objectives.
  • Design and implement robust and scalable ticketing solutions that integrate seamlessly with our existing systems.
  • Manage relationships with vendors and service providers to ensure high-quality services are delivered.
  • Develop and maintain documentation for end-end full lifecycle of corporate applications.
Requirements:
  • A recognised university degree in Computer Science, Information Systems or relevant disciplines.
  • At least 10 years of working experience with 6 years in project management, system implementation, and development in at least one of the following application domains: Ticketing system, Retail & POS, E-commerce, system integration platform.
  • Experience in ticketing solutions is an advantage.
  • Excellent communication, collaboration, interpersonal, and project management skills.
  • Ability to work in a fast-paced environment and adapt to changing business needs.
Benefits:

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as excellent benefits and career growth opportunities. Proficiency in written and spoken English, Chinese, and Mandarin is required.



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