Cloud Platform Technical Lead
1 month ago
About Classy Wheeler Limited
We are a leading telecom carrier and IT solutions company looking for a seasoned professional to join our team as a Cloud Platform Technical Lead. This is an exciting opportunity to work with cutting-edge technology and drive business growth.
Job Description
- The Cloud Platform Technical Lead will be responsible for the overall technical operation and management of private cloud projects.
- This senior technical expert will serve as an escalation point for Residential Engineers, providing guidance and support on complex technical issues.
- Regular technical and operation review meetings will be conducted with customer representatives to ensure alignment and progress towards project objectives.
- The Cloud Platform Technical Lead will prepare regular operation reports on platform status, including capacity, performance, and service levels.
- Process and operation improvement initiatives will be regularly reviewed and discussed with customer representatives to enhance efficiency and effectiveness.
- Technical advisory and change management services will be provided to ensure platform availability, including platform upgrades, architecture changes, and disaster recovery drills.
- A comprehensive system recovery plan and disaster recovery drill plan will be developed and maintained for private cloud environments.
- A technology refreshment plan will be devised for private cloud infrastructure, including impact assessment, upgrade plan, and required hardware and software components.
- The Cloud Platform Technical Lead will lead the team in handling all IT Service Management (ITSM) processes, including incidents, problems, and changes.
- Customer representatives will be supported in internal operation requirements, such as compliance audits.
- Records will be maintained to track actual service levels and private cloud reliability levels.
- Up-to-date documentation will be maintained on private cloud hardware and software configurations.
- The Cloud Platform Technical Lead will arrange regular product roadmaps and upcoming cloud feature updates for customers.
Requirements and Qualifications
- Proven experience in private cloud management and technical operations.
- Strong technical expertise in cloud platforms and infrastructure.
- Excellent communication and leadership skills.
- Ability to analyze complex technical issues and develop effective solutions.
Benefits
- Competitive salary: $120,000 - $150,000 per annum.
- Opportunities for professional growth and development.
- Beneficial health insurance package.
- Generous paid time off policy.
Contact Information
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