Cloud Platform Technical Lead

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

About Classy Wheeler Limited

We are a leading telecom carrier and IT solutions company looking for a seasoned professional to join our team as a Cloud Platform Technical Lead. This is an exciting opportunity to work with cutting-edge technology and drive business growth.

Job Description

  • The Cloud Platform Technical Lead will be responsible for the overall technical operation and management of private cloud projects.
  • This senior technical expert will serve as an escalation point for Residential Engineers, providing guidance and support on complex technical issues.
  • Regular technical and operation review meetings will be conducted with customer representatives to ensure alignment and progress towards project objectives.
  • The Cloud Platform Technical Lead will prepare regular operation reports on platform status, including capacity, performance, and service levels.
  • Process and operation improvement initiatives will be regularly reviewed and discussed with customer representatives to enhance efficiency and effectiveness.
  • Technical advisory and change management services will be provided to ensure platform availability, including platform upgrades, architecture changes, and disaster recovery drills.
  • A comprehensive system recovery plan and disaster recovery drill plan will be developed and maintained for private cloud environments.
  • A technology refreshment plan will be devised for private cloud infrastructure, including impact assessment, upgrade plan, and required hardware and software components.
  • The Cloud Platform Technical Lead will lead the team in handling all IT Service Management (ITSM) processes, including incidents, problems, and changes.
  • Customer representatives will be supported in internal operation requirements, such as compliance audits.
  • Records will be maintained to track actual service levels and private cloud reliability levels.
  • Up-to-date documentation will be maintained on private cloud hardware and software configurations.
  • The Cloud Platform Technical Lead will arrange regular product roadmaps and upcoming cloud feature updates for customers.

Requirements and Qualifications

  • Proven experience in private cloud management and technical operations.
  • Strong technical expertise in cloud platforms and infrastructure.
  • Excellent communication and leadership skills.
  • Ability to analyze complex technical issues and develop effective solutions.

Benefits

  • Competitive salary: $120,000 - $150,000 per annum.
  • Opportunities for professional growth and development.
  • Beneficial health insurance package.
  • Generous paid time off policy.

Contact Information



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