Lead Reservation Service Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

At Ocean Park, we are seeking a highly skilled and experienced Lead Reservation Service Manager to join our team. As a key member of our Discovery & Education Department, you will be responsible for overseeing the Reservation Team and ensuring the smooth operation of all education programmes reservations, inquiries, and business application systems.

The ideal candidate will possess a degree in computer science, business administration, hospitality management, or a related field, with at least 5 years' experience in IT system development, reservation, ticketing, or call centre supervision. Excellent computer skills, including knowledge of CRM, ticketing & admission systems, reservation systems, and databases, are essential. Additionally, strong customer-orientated skills, good problem-solving abilities, and effective communication skills are necessary.

You will also be responsible for managing statistical records and reporting for education programs, guest reviews, and special projects, as well as measuring project performance using assigned metrics. If you have excellent leadership skills, a detail-minded approach, and the ability to work under pressure, we encourage you to apply.

As a valued member of our team, you will enjoy a comprehensive benefits package, including a New Joiner Bonus of HK$6,000, Staff Referral Bonus up to HK$4,000, 13-month payment, and various leave options. You will also have access to complimentary tickets to Ocean Park and Water World, staff discounts, medical insurance, and more.

This is an exciting opportunity to join a dynamic organization like Ocean Park and contribute to our mission of providing world-class entertainment and educational experiences. If you are passionate about delivering exceptional service and leading high-performing teams, please submit your application today.



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