Customer Service Representative

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Cathay Pacific Airways Limited is a world-class service brand that prides itself on providing exceptional customer experiences.

As a Customer Care Advisor, you will be the face of our company, responsible for delivering top-notch customer service and generating maximum revenue through direct channels.

Your primary objective will be to build strong relationships with customers, interpret their needs, and promote Cathay Pacific services and brands via direct channels.

You will identify sales opportunities and use individual selling and customer service techniques to support, maximize, and maintain revenue while focusing on customer retention and service excellence.

The career development path in our Customer Care Department is promising and structured, with clear steps leading to promotions and growth opportunities.

Key Responsibilities:
  • Provide one-stop-shop customer service through all digital and telephone channels across CX, MPO, and AML
  • Recommend travel products, fares, and services, and provide after-sales support to customers
  • Assist customers to reserve and make alterations to their travel plans (ticket re-issuance)
  • Support Customer Contact teams around the world when required
  • Assist customers to buy and self-serve seamlessly through our websites and mobile application
  • Handle reservation and ticketing issuance, re-issuance, upgrades for the airline's loyalty and frequent flyer members
  • Assist customers to resolve dissatisfaction situations, such as determining alternate flight options for delayed, cancelled, or missed flights, changing or rebooking when irregularities occur
  • Respond to feedback and general enquiries from worldwide 24/7
  • Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity, and key performance metrics
Requirements:
  • Right to work in Hong Kong
  • Minimum age of 18
  • Good command of written and spoken English
  • Good spoken Cantonese and Mandarin
  • Proficiency in PC operation
  • Customer service-oriented attitude
  • Great communication, listening, and problem-solving skills
  • Ability to work as part of a team and independently
  • Ability to work organized and focused
  • Ability to work under pressure
Benefits:
  • World-class training and structured career progression path
  • Roster based on a 5-day working week with flexible shift patterns to suit different lifestyles
  • A safe and collaborative working environment which embraces a diverse and inclusive culture
  • Extensive medical coverage & insurance scheme for you and your dependents
  • Flexible retirement scheme
  • Discounted travel across many airlines for you and your family


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Cathay Pacific Airways Limited. This role plays a crucial part in building strong relationships with our customers, addressing their feedback in a professional and positive manner, and restoring their confidence in our products and services.


  • Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Federation of Youth Groups Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and professional manner.About The JobThis is a full-time position...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Cathay Pacific Airways Limited. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving issues in a timely and professional manner.About the RoleThis is an excellent opportunity for individuals who possess strong...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    At Prudential, we believe in creating a culture where diversity is celebrated and inclusion assured. Our purpose is to be partners for every life and protectors for every future. As a Customer Service Representative, you will play a vital role in helping us achieve this goal.The role will involve delivering a high standard of service to our customers and...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full time

    About The Role:The Cigna Group is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Liaise with internal teams and external parties to fulfill customer requestsProvide administrative...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at HKT. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work well under pressure.Handle inbound and written inquiries from customers regarding policy application status, product information, and claims...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our team at Dah Sing Bank.ResponsibilitiesDeliver exceptional customer service by responding to customer inquiries, feedback, and complaints in a timely and efficient manner.Servicing customers' needs through effective communication, empathy, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Financial GroupWe are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer service, handling customer enquiries, and providing after-sales support.Main Responsibilities:Deliver consistent quality services and handle customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China New World Millennium Hong Kong Hotel Full time

    **Customer Service Excellence at New World Millennium Hong Kong Hotel**We are seeking a skilled Customer Service Representative to join our team at New World Millennium Hong Kong Hotel. As a key member of our front desk team, you will be responsible for handling phone calls and responding to guests' inquiries in a courteous and efficient manner.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function DBS Bank (Hong Kong) Limited is looking for a skilled Customer Service Representative to join our team in Technology and Operations. The successful candidate will be responsible for delivering an exceptional customer experience through various channels, including phone calls, live chat, and email. Key Responsibilities Respond to...


  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at AXA Hong Kong and Macau. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring timely and quality responses to their enquiries.Key ResponsibilitiesProvide enquiry support to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Key Account Customer Service Representative to join our team at Prudential plc. As a Key Account Customer Service Representative, you will play a critical role in providing exceptional service to our customers, ensuring their needs are met and exceeded.


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Company 28 - Manulife (International) Limited. The ideal candidate will have 5+ years of customer service experience and be proficient in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

    Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Citi. As a key member of our contact center, you will be responsible for delivering exceptional customer service and support to our clients across various segments. Key Responsibilities:- Handle incoming calls and chats, providing accurate...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are seeking an exceptional Customer Service Representative to join our team at The Peninsula Hong Kong. The successful candidate will be responsible for providing personalized service to guests, ensuring a warm and welcoming experience during their stay.Main Responsibilities:Welcome guests and process arrivals and departures in a prompt and courteous...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    At Company 28 - Manulife (International) Limited, we're seeking a talented International Customer Service Representative to join our team.About the Role:We're looking for someone who is passionate about delivering exceptional customer experiences. As an International Customer Service Representative, you will be the primary point of contact for customers,...


  • Hong Kong, Central and Western District, Hong Kong SAR China JLL Full time

    We are seeking a highly skilled Customer Service Representative to join our team at JLL.About the Role:This role is responsible for providing exceptional customer service and support to our clients and internal teams.Key Responsibilities:Answer and direct incoming calls in a polite and efficient mannerGreet and welcome visitors and clients in a warm and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bupa Full time

    Job SummaryWe are seeking an experienced Customer Service Advisor to join our team at Bupa. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our VIP customers.About the RoleThis is a full-time position, working 5 days a week, with a comprehensive remuneration package including base salary, study...


  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Key ResponsibilitiesAs an Insurance Customer Service Representative at AXA Group, you will be responsible for handling inbound enquiries from Business Partners. This includes preparing quotations, providing quality services and immediate assistance, and handling ad hoc requests independently.RequirementsTo be successful in this role, you will need to have a...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    Job DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team at HKT in Wan Chai. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.