System Engineer

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China PCCW Full time

Job Title: System Engineer

About the Role:

We are seeking a skilled System Engineer to join our IT Operations team. As a System Engineer, you will be responsible for providing Tier 1 support to our mission-critical private cloud platform, which consists of over 1000 servers.

Key Responsibilities:

  • Execute server support operation services based on defined operation manuals and instructions provided by the Tier 2 server team.
  • Follow defined documentation for incident and change management.
  • Work in a shift-based role, typically in an office environment, with occasional visits to the data centre as required.

Requirements:

  • Minimum 3 years of IT-related work experience, with at least 2 years in providing Tier 1 operation support to server components such as Windows Server, Red Hat Enterprise Linux, VMware vSphere, and server storage such as HDS VSP series SAN storage.
  • At least 1 year of experience as a team member in a Tier 1 operation support team delivering IT Operation services to a project with no less than 100 servers.
  • Proficient in both written and spoken English and Chinese.

Desirable Criteria:

  • Candidates with experience in IT System Integration company backgrounds are preferred.
  • Previous experience as an IT Operation team member in a HKSAR Government IT Maintenance project is highly valued.
  • Familiarity with ITIL Processes such as Incident Management and Change Management is an asset.
  • Experience with using ticketing systems such as BMC Remedy, OpenText SMAX to facilitate ITIL Processes is a plus.

About PCCW:

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies.


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