System Engineer
4 weeks ago
Job Title: System Engineer
About the Role:
We are seeking a skilled System Engineer to join our IT Operations team. As a System Engineer, you will be responsible for providing Tier 1 support to our mission-critical private cloud platform, which consists of over 1000 servers.
Key Responsibilities:
- Execute server support operation services based on defined operation manuals and instructions provided by the Tier 2 server team.
- Follow defined documentation for incident and change management.
- Work in a shift-based role, typically in an office environment, with occasional visits to the data centre as required.
Requirements:
- Minimum 3 years of IT-related work experience, with at least 2 years in providing Tier 1 operation support to server components such as Windows Server, Red Hat Enterprise Linux, VMware vSphere, and server storage such as HDS VSP series SAN storage.
- At least 1 year of experience as a team member in a Tier 1 operation support team delivering IT Operation services to a project with no less than 100 servers.
- Proficient in both written and spoken English and Chinese.
Desirable Criteria:
- Candidates with experience in IT System Integration company backgrounds are preferred.
- Previous experience as an IT Operation team member in a HKSAR Government IT Maintenance project is highly valued.
- Familiarity with ITIL Processes such as Incident Management and Change Management is an asset.
- Experience with using ticketing systems such as BMC Remedy, OpenText SMAX to facilitate ITIL Processes is a plus.
About PCCW:
PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies.
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