System Administrator

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China PCCW Full time

System Administrator

Your Role:

  • Provide Tier 1 support to a mission-critical private cloud platform consisting of 1000+ servers.
  • Execute server support operation services based on defined operation manuals and instructions provided by Tier 2 server team.
  • Follow defined documentation for incident and change management.

To Succeed in this Role:

Mandatory Criteria

  • Minimum 3 years of IT-related work experience, of which:
  • Minimum 2 years in providing Tier 1 operation support to server components such as Windows Server, Red Hat Enterprise Linux, VMware vSphere, and server storage such as HDS VSP series SAN storage.
  • Minimum 1 year as a team member in a Tier 1 operation support team delivering IT Operation services to a project with no less than 100 servers.
  • Proficient in both written and spoken English and Chinese.

Desirable Criteria

The ideal candidate should:

  • Have worked in an IT System Integration company background.
  • Have experience as an IT Operation team member in a HKSAR Government IT Maintenance project (but not in a purely supervisory role overseeing the work of the SI vendor).
  • Familiar with ITIL Processes such as Incident Management and Change Management.
  • Familiar with using ticketing systems such as BMC Remedy, OpenText SMAX to facilitate ITIL Processes.

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

All personal data provided by candidates will be used for recruitment purposes only by PCCW in accordance with PCCW's Privacy Statement, which is available on our website. Unless otherwise instructed in writing, candidates may be considered for other suitable positions within the Group (being, PCCW Limited, HKT Limited and their respective subsidiaries, affiliates and associated companies). Personal data of unsuccessful candidates will normally be destroyed 24 months after rejection of the candidate's application. If you have any questions regarding your personal data held by PCCW Services Limited, please feel free to contact our Privacy Compliance Officer by writing to or GPO Box 9896, Hong Kong.

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