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Customer Service Officer

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

We are seeking a highly skilled and dedicated individual to join our support team as a Customer Service Officer.

Job Overview

HKT is committed to delivering exceptional customer experiences, and we are looking for a talented professional to help us achieve this goal.

Key Responsibilities
  • Handle inbound/outbound customer enquiries in a timely and professional manner, resolving 100% of client issues.
  • Work closely with the sales team to identify potential business opportunities through customer interactions.
  • Provide expert knowledge on products and services, handling product enquiries and enrollment from online to offline platforms.
  • Deliver exceptional after-sales services, including confirmation calls, service calls, and cross-selling opportunities during service calls.
  • Maintain strong relationships with clients, assisting in sales deal processing and follow-up activities.
  • Support sales channels and collaborate with face-to-face teams to drive business growth.
  • Contribute to marketing initiatives, promoting service-to-sales strategies to generate profits.
  • Assist in executing ad-hoc staff engagement projects, such as post-sales call and retention programs.
  • Prepare regular performance reports and analysis for management review.
What We Offer
  • A competitive salary range of HK$25,000 - HK$35,000 per month (based on experience).
  • 5 days and 40 hours of work per week, with shift duties from Monday to Saturday.
  • A dynamic and supportive work environment with opportunities for career growth and development.