Customer Experience Specialist
22 hours ago
About the Role
We are seeking a Customer Experience Specialist to join our Private Aviation team at XO. As a key member of our Client Services team, you will be responsible for delivering exceptional customer experiences for our clients.
Key Responsibilities
- Handle flight bookings and provide tailored service to meet client needs
- Maintain an overview of all flights to anticipate potential issues and communicate with clients proactively
- Strategic planning and coordination with departments to ensure seamless execution
- Taking ownership of high-profile clients and flights, prioritizing their needs
- Organize flight-related services and additional tasks as required
About You
To succeed in this role, you will have experience within a Business Aviation environment, excellent customer service skills, and the ability to handle difficult situations professionally. You will also possess excellent English language skills, including advanced spelling and grammar.
What We Offer
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, plus opportunities for growth and development within the company. Our team is available 24/7, and we work a shift pattern that includes day and night shifts. No two days will be the same, and your career in Customer Experience will be dynamic, challenging, and rewarding.
-
Customer Experience Specialist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Maersk Full timeJob Title: Customer Experience SpecialistJob Summary:We are seeking a skilled Customer Experience Specialist to join our team at Maersk. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across various channels, ensuring customer satisfaction and loyalty.Responsibilities:Manage customer...
-
Customer Experience Specialist
4 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeAbout the RoleDBS Bank is seeking a highly motivated and enthusiastic Customer Experience Specialist to join our team. As a key point of contact for our customers, you will be responsible for providing exceptional service and support through various channels including phone, email, social media, and chat.Main ResponsibilitiesProvide one-stop service to...
-
Customer Experience Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China TDCX Full timeTop Reasons to Work with TDCXTDCX offers a dynamic work environment with attractive remuneration, great perks, and performance incentives. Our comprehensive medical, insurance, or social security coverage ensures your well-being. Enjoy world-class workspaces and engage in activities that foster a positive culture.We prioritize your career growth with strong...
-
Customer Experience Recovery Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAbout the RoleCathay Pacific Airways Limited is seeking a skilled Customer Experience Recovery Specialist to join our team. As a key member of our operations, you will play a crucial role in ensuring exceptional customer experiences during significant disruptions.
-
Customer Experience Specialist for Luxury Retail
4 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeWe are Classy Wheeler Limited, a luxury retail firm with high-end clients in the fashion, watches and jewelry, leather goods, and accessories industries. Our team is seeking a Customer Experience Specialist to support our business in Hong Kong.Job DescriptionAs a Customer Experience Specialist, you will be responsible for:Providing exceptional customer...
-
Customer Experience Specialist
4 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full timeUnlock a Rewarding Career with AXAAt AXA, we're committed to helping individuals, businesses, and societies thrive. As a Customer Retention Officer, you'll play a vital role in protecting what matters most to our customers.About the RoleWe're seeking an exceptional individual to join our team as a Customer Retention Officer. In this dynamic role, you'll be...
-
Global Customer Experience Quality Specialist
4 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China DOW JONES Full timeAbout UsDow Jones is a leading global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats.Job OverviewWe are seeking an experienced Global Customer Experience Quality Specialist to join our team in Princeton, New Jersey. As a key member of our quality assurance team, you will...
-
Customer Experience Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China TDCX Full timeTop Reasons to Work with TDCXWe offer a dynamic work environment that fosters growth and development. Our comprehensive benefits package includes attractive remuneration, great perks, and performance incentives. We also provide comprehensive medical, insurance, or social security coverage, world-class workspaces, and engaging activities and recognition...
-
Luxury Beauty Specialist
4 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Luxasia Full timeAbout the RoleAt Luxasia, we are seeking a skilled Luxury Beauty Specialist to join our team. This is an exciting opportunity to work with a diverse range of luxury brands and deliver exceptional customer experiences.Job SummaryThis role will involve promoting brand awareness, introducing and selling products, and providing expert advice to customers. You...
-
Customer Experience Specialist: Complaint Resolution
22 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Citi Full timeAt Citi, we connect millions of people across the globe every day through our unparalleled global network. Our broad range of financial services and products cater to consumers, corporations, governments, or institutions, helping them meet their biggest opportunities and face the world's toughest challenges.Job OverviewWe are seeking a highly skilled...
-
Digital Customer Experience Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Apt Resources Full timeApt Resources Seeks Experienced Manager for Digital Customer ExperienceApt Resources is currently seeking a highly skilled and experienced Manager to lead the Digital Customer Experience team. As the Senior Manager of Customer Experience Design, you will be responsible for designing, implementing, and optimizing the digital experience for customers across...
-
Travel Experience Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full timeThe OpportunityWe are seeking a skilled Travel Experience Specialist to join our team at Snaphunt. As a valued member, you will have the opportunity to combine your passion for travel with your exceptional expertise in creating unforgettable experiences for our clients.Key Responsibilities:Develop and deliver personalized travel itineraries that meet our...
-
Customer Experience Improvement Specialist
4 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full timeAt Prudential plc, we strive to create a culture where everyone can thrive and grow. We believe that our people are the key to achieving our purpose of being partners for every life and protectors for every future.Job SummaryThis role plays a critical part in enhancing customer experience by managing a team responsible for handling customer complaints. As a...
-
Insurance Customer Experience Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HKT Full timeAbout HKT TeleservicesHKT Teleservices, a subsidiary of PCCW Limited, is a leading provider of business process outsourcing (BPO) solutions. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions.With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China. Our...
-
Travel Experience Specialist
4 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Talent 24 Full timeTalent 24 Recruitment is a leading travel recruitment agencyAbout the RoleWe are seeking an experienced Travel Experience Specialist to join our team. This is a fantastic opportunity for a passionate and skilled individual to work with clients and create unforgettable travel experiences.In this role, you will be responsible for crafting personalized...
-
Senior Manager, Customer Experience Specialist
22 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full timeJob DescriptionAt Prudential, we are committed to creating a culture that values diversity and inclusion. As a Senior Manager, Customer Experience, you will play a vital role in driving our customer experience strategy and delivering exceptional experiences for our customers.Key Responsibilities:Craft end-to-end customer journeys to foster engagement and...
-
Digital Ambassador
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeUnlock New Opportunities with HSBCAt HSBC, we're committed to helping our customers achieve their financial goals. As a Digital Ambassador, you'll play a key role in promoting our digital banking services and products, ensuring our customers have a seamless and secure experience.Key Responsibilities:Adopt branch customers to Internet Banking and Mobile App,...
-
Director of Customer Experience
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeUnlock Your Potential in a Career that MattersAt HSBC, we're committed to delivering exceptional customer experiences that drive business growth and customer loyalty. We're seeking a high-calibre professional to join our team as a Senior Director of Customer Relations to lead our customer experience strategy and drive sustainable customer engagement.Key...
-
Customer Experience Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeUnlock Your Potential in Wealth and Personal BankingAt HSBC, we're committed to delivering exceptional customer experiences that drive business growth and customer advocacy. As a Customer Experience Manager, you'll play a critical role in shaping our customer journeys and ensuring that our customers receive the highest levels of service.Key...
-
Customer Experience Strategist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeSenior Director of Customer RelationsA key role in shaping the customer experience.Wealth and Personal Banking (WPB) is a key business area at HSBC, responsible for delivering a broad and relevant suite of wealth and retail banking capabilities to our clients. Our international network and breadth of expertise enable us to support individuals, families,...