Airport Premium Service Specialist
4 weeks ago
Cathay Pacific Airways Limited is seeking a highly skilled Airport Premium Service Specialist to join our team. As a key member of our airport premium service team, you will be responsible for delivering exceptional customer experiences across all touchpoints of our customers' airport journey.
Key Responsibilities:- SOP Development and Project Support: Develop and maintain standard operating procedures (SOPs) to deliver desired customer propositions, ensuring thorough coverage of service delivery procedures and expectations on lounge operators.
- Change Management: Execute effective change management plans and proactive communication to deliver the desired customer propositions.
- Continuous Improvement: Drive continuous improvement by using data and customer insights, working closely with different stakeholders for various service enhancement and development projects.
- A university graduate with minimum 3 years of relevant working experience in the airline industry.
- Experience writing manuals and service procedures.
- Experience in hospitality, lounges, or premium service is an advantage.
We offer a competitive salary of $60,000 - $80,000 per annum, commensurate with experience, plus benefits including comprehensive medical insurance, retirement plan, and professional development opportunities.
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Airport Premium Service Development Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAbout Cathay Pacific Airways LimitedWe are a leading international airline committed to providing exceptional customer experiences. Our team is dedicated to delivering premium services that exceed our customers' expectations.Salary and BenefitsThe salary for this role is approximately $80,000 per annum, depending on experience. In addition to a competitive...
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Global Airport IT Systems Specialist
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Digital Transformation Specialist
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Airport Operations Supervisor
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Airport Digital Enablement Project Lead
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Airport Customer Experience Ambassador
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Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob OverviewAirport Customer Experience Ambassador:This is a customer-facing role that involves delivering exceptional service to passengers at Hong Kong International Airport and surrounding areas. As an ambassador of Cathay Pacific, you will be the face of the airline and provide a seamless airport experience to our customers from check-in to...
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Airport Operations Data Strategist
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Airport Experience Ambassador
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Airport Lounge Hospitality Manager
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Airport Ground Services Contract Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full timeHong Kong Express Airways Limited is a leading low-cost carrier in Asia, and we're looking for a talented individual to join our team as an Assistant Manager, Ground Services Contract.As a key member of our Ground Services team, you will be responsible for sourcing ground handling services suppliers, reviewing contracts, and ensuring compliance with our...
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Airport Engineering Systems Manager
4 days ago
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Airport Operations Manager
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Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full timeHong Kong Express Airways Limited, a dynamic and innovative low-cost carrier, is seeking an experienced Airport Operations Manager to oversee the performance of airport services.Job DescriptionAs a key member of our strategic team, you will be responsible for ensuring seamless airport operations, including OTP, customer experience, service provider...
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Digital Transformation Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob OverviewCathay Pacific Airways Limited is seeking a highly skilled Digital Transformation Manager to join our team. This role will be responsible for supporting the design and delivery of the ASD Digital Enablement roadmap, including all airport automation products and services.
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Airport Systems Project Lead Consultant
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeJob SummaryA highly experienced project management professional is sought to lead the implementation of cutting-edge ICT and engineering systems at Hong Kong International Airport. The successful candidate will oversee the delivery of complex projects, ensuring they are completed on time, within scope, and within budget.About UsClassy Wheeler Limited is a...
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Estee Lauder Skincare Specialist
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Technical IT Solutions Specialist
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Customer Experience Recovery Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time**Job Title:** Customer Experience Recovery SpecialistCompany Overview: Cathay Pacific Airways Limited is a world-class airline that prides itself on providing exceptional customer experiences.Salary: The annual salary for this role ranges from HKD 450,000 to HKD 700,000, depending on experience.Job Description:Key Responsibilities Coordinate and communicate...
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Luxury Group Travel Sales Specialist
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