Airport Experience Ambassador

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
About Us

Cathay Pacific Airways Limited is a world-class service brand that prides itself on delivering exceptional customer experiences. As a major player in the aviation industry, we operate a network of routes that connect cities across Asia, Australia, Europe, and North America.

Job Summary

We are seeking highly motivated individuals to join our team as Customer Service Officers. In this role, you will be responsible for providing excellent customer service at various airport locations, including check-in counters, departure and arrival areas. Your primary objective will be to ensure seamless airport experiences for our passengers from check-in to boarding.

Key Responsibilities:
  • Represent the Cathay Pacific brand by providing exceptional customer service at airports, ensuring a smooth and enjoyable experience for all passengers.
  • Deliver outstanding service through efficient and courteous assistance at check-in counters, departure and arrival areas.
  • Assist with behind-the-scenes operations tasks as needed.
  • Prepare flight-related documentation to guarantee safe and timely operations.
Requirements:
  • Hold the right to work in Hong Kong.
  • Be at least 18 years old.
  • Possess good spoken English skills. Proficiency in Cantonese and Putonghua is an added advantage.
  • Be flexible to work on shift schedules, including overnight, weekend, and public holidays.
  • Fresh graduates are welcome; experience in hospitality or the service industry would be beneficial.
  • For experienced candidates with at least 1.5 years of experience in the airline or hospitality/service industry, additional benefits may apply.
  • Maintain a clean bill of health and pass a pre-employment drug test due to the nature of this safety-sensitive role.
Estimated Salary: HK$28,000 - HK$38,000 per monthBenefits:
  • Be part of a world-class service brand where you can grow professionally and personally.
  • Enjoy extensive medical coverage & insurance scheme for you and your dependents.
  • Participate in flexible retirement schemes.
  • Enjoy discounted travel across many airlines for you and your family.

Please note that personal data collected will be used strictly in accordance with our personal data policy for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.



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