Airport Customer Experience Ambassador

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Job Overview
Airport Customer Experience Ambassador:
This is a customer-facing role that involves delivering exceptional service to passengers at Hong Kong International Airport and surrounding areas. As an ambassador of Cathay Pacific, you will be the face of the airline and provide a seamless airport experience to our customers from check-in to boarding.

About Us
Cathay Pacific Airways Limited is a world-class service brand with a strong commitment to providing exceptional customer experiences. We are looking for individuals who share our passion for delivering high-quality services and building long-lasting relationships with our customers.

About You
We are seeking highly motivated and customer-focused individuals who possess excellent communication skills and a strong ability to work in a fast-paced environment. Your responsibilities will include:
  • Providing exceptional customer service to passengers at various airport locations.
  • Delivering a seamless airport experience through efficient and courteous assistance.
  • Assisting with behind-the-scenes operations tasks as needed.
  • Preparing flight-related documentation to ensure safe and on-time operations.
In return, we offer a competitive salary, HK$12,000 new joiner incentive, and numerous benefits, including world-class training and structured career progression path, special allowance(s) for overnight and public holiday shifts, extensive medical coverage & insurance scheme, flexible retirement scheme, and discounted travel across many airlines.

Requirements
To be successful in this role, you will need to meet the following requirements:
  • Be at least 18 years old.
  • Have the right to work in Hong Kong.
  • Hold good command in spoken English, with proficiency in Cantonese and Putonghua an advantage.
  • Be flexible to work on shift schedules, including overnight, weekend, and public holidays.
  • Fresh graduates welcome, with experience in hospitality or service industry an advantage.
  • Meet other specified requirements (see full job description).


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