Executive Customer Experience Specialist

24 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time

Company Overview:

King Deux Search & Consulting is a specialized executive search firm offering bespoke talent solutions across financial services and commerce.

We are committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.

Our Location:

  • Luxury Retail Shopping Mall
  • Fast-paced and dynamic environment
  • Customer Service Excellence

Benefits:

We offer an attractive compensation package, including:

  • A competitive salary of approximately SGD $50,000 - $60,000 per annum, depending on experience
  • No overtime work
  • Inclusive Medical and Insurance plans (dependent)

Job Responsibilities:

As an Executive Customer Experience Specialist, your key responsibilities will include:

  • Handling inbound calls from customers and vendors, providing exceptional customer service
  • Updating information databases and consolidating reports
  • Assisting with administrative and ad-hoc duties as assigned

Requirements:

To succeed in this role, you will need:

  • An Associate Degree and High Diploma or above
  • Experience in property management or hospitality industry, preferably in report centers or control rooms
  • Good communication and interpersonal skills, with a good telephone manner and customer focus
  • Proven experience in a customer service role, preferably in a hotline or call center environment
  • Proficiency in MS applications (Word, Excel, and Chinese Word Processing)
  • Good command of written and spoken English and Chinese (including Putonghua)

Apply Now:

If you are interested in this exciting opportunity, please apply directly through our website.



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